Business Intelligence Engineer, Amazon Customer Service
DESCRIPTION
Have you ever thought about what it takes to provide millions of customers with help across hundreds of social media handles, globally, while protecting their privacy and security? The Customer Service - Social Media organization is looking for a Business Intelligence Engineer (BIE) who is passionate about translating business problems into business insights, and can thrive working in a diverse, global team.
Key job responsibilities
- Build business intelligence artifacts that will answer questions, and inform decisions to improve the customer experience.
- Solve difficult problems, that are loosely defined or structured.
- Apply data-design approaches to create, and simplify the team's reporting structure.
- Participate in cross-functional projects with global partner teams, to refine problem statements, define deliverables, and minimize bottlenecks.
- Deliver intuitive, accurate artifacts that allow your stakeholders to self-service, and reduce their reliance on you.
- Contribute to the team's design, scoping, and prioritization decisions.
- Mentor and help develop others, within and outside the team.
A day in the life
As a Business Intelligence Engineer within Customer Service - Social Media, you're helping us understand current, and past customer behavior, to influence the solutions we build to deliver the best future experience. You're constantly identifying ways in which we can improve our understanding of the business, to make faster, more confident decisions.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
Social media is a fast-paced, ever-evolving world, where new features and channels launch constantly, and customers’ behavior varies by social media app, demographic, and the type of support they need. Customer Service – Social Media is innovating to meet those challenges, scaling service to the customers who need help today, and building new solutions for the next generation of customers. We benefit from being part of the wider Customer Service organization, one of the most tenured teams at Amazon, so can learn from the experience of building tools to assist customers on traditional channels such as email, phone, and chat.
BASIC QUALIFICATIONS
- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with data modeling, warehousing and building ETL pipelines
- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
PREFERRED QUALIFICATIONS
- Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
- Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets
- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89,600/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.