Senior Program Manager, Risk and Compliance, AMZL
DESCRIPTION
At Amazon, we're driven by a singular mission: to be Earth's most customer-centric company. This commitment propels us to continuously innovate and redefine excellence in the last-mile delivery space. We're pioneering ground breaking products and services that not only meet but exceed customer expectations. If you're ready to shape the future of logistics while working alongside passionate individuals, we invite you to join our team. Together, we'll work hard, embrace innovation, and create history.
We're currently seeking a Senior Program Manager, Risk and Compliance to play a crucial role in our Delivery Service Partner (DSP) network. This position is vital to ensuring our entire last-mile ecosystem - including DSPs, their Delivery Associates (DAs), and Amazonians - operates with the highest standards of compliance and integrity. As the successful candidate, you'll be responsible for developing and implementing robust compliance mechanisms, fostering a culture of awareness through ongoing monitoring and communication, and spearheading strategic initiatives. Your goal will be to elevate Amazon's Last Mile network to best-in-class compliance levels, reinforcing our commitment to operational excellence and customer trust.
More Information (Japanese Only)
・Department: Last Mile(AMZL)
・Job:Project Management
・Location:Tokyo Office
Key job responsibilities
- Lead first-line compliance mechanism development and enhancement, including: Designing and implementing new compliance controls, Implementing new tech features, and Improving existing controls for identified risk areas
- Spearhead initiatives to ensure Amazon and partner compliance with evolving regulations and contract changes
- Track and report on existing compliance mechanisms, analyzing trends and identifying opportunities for improvement and lead cross functional team to take appropriate actions and initiatives to achieve set goal
- Facilitate and manage compliance activities, achieving timely resolutions of compliance issues with collaborating internal and external stakeholders
- Own and drive compliance-related communication and guidance programs for internal and external stakeholders to increase compliance awareness
- Lead cross-program and cross-geography initiatives, collaborating with other AMZL teams (e.g., AMXL, Hub DP) and international counterparts
- Foster team success through mentoring, coaching, and provide leadership that enables team members to excel in their roles and grow professionally
About the team
This is a hands-on low-ego team that works closely and collaboratively to improve and always propose a new way of working, with a high degree of mutual trust and support. We get things done, together!
You do NOT need a background in Logistics. You DO need the logical, rational thinking, skills to control complex projects with high judgement decisions, clear communication style, stakeholders management and ability to make recommendation required to convince a business partner and leadership that the strategy and action YOU are recommending is the right one. We recognize that the experience required for this role likely doesn't exist within traditional logistic companies, and we therefore welcome forward-thinking program managers, project managers and product managers from a wide variety of experiences and backgrounds to consider this role.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- Experience leading cross-functional project management
- Legal, risk, or compliance experience in logistics or operations, with proven organizational impact
- Business-level proficiency in Japanese and English
PREFERRED QUALIFICATIONS
- The ideal candidate for this role is a dynamic, self-motivated professional with a proven track record of driving results and taking decisive action.
- You should possess strong analytical capabilities, demonstrating the ability to identify root causes of complex problems and develop comprehensive solutions while balancing multiple stakeholder perspectives.
- Your leadership style should reflect a commitment to fostering inclusive, collaborative work environments where diverse teams can thrive.
- Success in this position requires exceptional stakeholder management skills, including the ability to influence senior leaders and cross-functional teams while navigating competing priorities.
- You should be highly organized with demonstrated experience in managing multiple projects simultaneously, yet flexible enough to adapt to changing priorities and comfortable working autonomously in ambiguous situations.
- Technical proficiency is essential, including hands-on experience with data analytics and SQL, along with a strong background in change management and partner/customer lifecycle management.
- A Project Management Professional (PMP) certification or equivalent is a plus to ensure structured approach to project delivery.
- Business-level Japanese language proficiency is crucial for this role, as effective communication with local stakeholders is fundamental to success.
- The ideal candidate will be a strategic thinker who can translate vision into actionable plans, build consensus across diverse teams, and maintain strong stakeholder relationships while driving organizational change.
- Your ability to remain effective and focused during periods of change will be key to thriving in this dynamic environment.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.