Partner Experience Manager, APAC DSP Partner Experience Team
DESCRIPTION
At Amazon our mission is to be the most customer-centric company on earth, and provide our customers with the best experience possible. To achieve this, our goal is to deliver each package, no matter how large or small, to our customers when and where they need them, as quickly, accurately and cost-effectively as possible, and through a choice of innovative delivery options. Our network of Delivery Service Providers and their Delivery Associates is growing rapidly, and to support this growth we are seeking a Partner Experience Manager to join the APAC DSP Partner Experience Team.
In this high-impact and complex program management role, you will collaborate with different stakeholder teams to define and develop new initiatives, products and features in order to continuously improve partner experience throughout the partner lifecycle. You will act as gatekeeper of the partner experience, which will include diving deep to uncover root causes of pain points, finding long-term solutions to address them and developing strategies to manage and analyze interactions. We’re seeking people who enjoy ambiguity and designing two-way door experiments to validate partner experience initiatives, and who have demonstrated the ability to analyze and solve complex problems and mange competing priorities simultaneously. The ideal candidate is a strategic thinker, someone who is detail-oriented and well organized, and is able to make effective high judgment calls. You will also need to be an effective cross-team collaborator, with the ability to work closely with multiple stakeholders.
More Information
・Department: Last Mile
・Job: Program / Project Management
・Location: Tokyo Office
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp
Key job responsibilities
• Work across program, product and tech teams to build and implement initiatives and develop mechanisms to continuously improve the partner experience.
• Implement processes and tools to pull and draw insights from data, analyze and solve partner experience problems at their root.
• Understand and react to partner sentiment and needs to escalate pain points, recommend product changes, and seek new opportunities to gain feedback through existing channels.
• Build accountability mechanisms with business teams to drive continuous improvement activities that enhance the overall partner experience, from big rocks to paper cuts.
• Own the definition and delivery of program improvements that fix defects and reduce partner cognitive load.
• Effectively manage cross-functional high-impact projects, align teams on program goals and drive execution.
BASIC QUALIFICATIONS
- 7+ years of experience as a Program or Project Manager, with a track record of successfully launching new programs from the ground up.
- Strong analytical and critical thinking skills, with the ability to synthesize data into actionable insights.
- Excellent communication and stakeholder management abilities, with experience bringing together diverse teams to achieve shared objectives.
- Comfort operating in ambiguous, fast-paced environments and demonstrated ability to drive progress independently.
- Experience in leveraging data to drive business impact and partner experience.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
PREFERRED QUALIFICATIONS
- MBA or a Master’s degree in a related field.
- 5+ years of experience in a related industry.
- Demonstrated ability to influence and drive alignment among a diverse set of stakeholders and teams.
- Ability to think strategically and creatively whilst also executing operationally with high attention to detail.
- Advanced Japanese and English language skills
- Excellent written and verbal communication skills.
- Experience working in a fast-paced, deadline-driven environment and able to manage priorities well.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.