Principal Customer Success Manager, CN2EM MP
DESCRIPTION
Principle, Customer Success Manager, CN2EM
The mission of Amazon Global Selling (AGS) is to enable vast global selection on Amazon's worldwide stores through recruiting and supporting quality, compliant sellers from around the world.
Today, CN Global Selling (CNGS) supports millions of Chinese sellers in their success across up to 18+ Amazon worldwide marketplaces, including US, CA, EU, JP, AU, MENA, LATAM, IN, etc.
This role will focuses on developing seller strategies to drive emerging marketplace growth through scalable management mechanisms. Include creating seller segmentation frameworks based on performance, potential, and business models, collaborating with recruiting and management teams to build business development roadmaps, managing seller acquisition, retention, and lifecycle strategies . He/She will also overseeing top seller parity across emerging marketplaces, leading Joint Business Planning with top sellers and driving top to top engagement projects.
This role requires balancing strategic thinking with operational excellence in project management, data analysis, and business intelligence, along with strong cross-functional leadership and influence on stakeholders.
If you are passionate about working in a fast-paced, innovative environment, willing to embrace challenges, make history, and have fun, please apply for this position!
Key job responsibilities
Your responsibilities include but not limited to:
1.Develop Comprehensive Seller Strategies
-Design sophisticated segmentation frameworks that effectively categorize/tier sellers based on their performance, potential, and business characteristics
2. Seller Lifecycle Management
-Develop targeted approaches for seller acquisition, retention, and growth, ensuring each strategy aligns with the platform's overall business objectives
-Lead innovation in seller programs: design and implement various initiatives to support seller growth and engagement, including educational programs, incentive schemes, and seller support mechanisms
-Manage top seller engagement: work with top sellers/brands to conduct top-to-top meetings, such as Joint Business Planning (JBP)
3.Partner with Multiple Functions
-Collaborate with Seller Recruiting, Account Management, PMO, Central Operations, Marketing, Finance, Compliance, and Seller Support teams within Amazon China and worldwide
-Facilitate global teams on business goal alignment, resource planning, product feature improvement, and operational practices
4.Market Understanding
-Understand marketplace landscape and industry trends
-Continuously identify unique opportunities
5.Business Planning and Documentation
-Lead business planning and reviews with stakeholders
-Summarize and document best practices to share with worldwide OOC2EM teams
BASIC QUALIFICATIONS
- Bachelor’s degree or Master's degree - minimum 10 years' experience working in sales/account management related program management role, sales excellence/operation role. - Outstanding verbal and written communication and collaboration skills in Chinese, and English - Ability to think strategically and creatively while executing methodically with high attention to detail, operational excellence and ability to multi-task - Demonstrated track record to work in a cross-functional and international environment, to lead by influence and earn trust at all levels - History of teamwork and willingness to roll up one's sleeves to get the job done - Excellent analytical skills and problem solving skills. Demonstrated ability to interpret data and make business recommendations - A track record of delivering projects on time and within - Skill and success record of leading team and develop people - Genuine and intense customer focus - Data capability - Desire to work in a fast-paced, challenging, yet innovative environment - Fun to work!
PREFERRED QUALIFICATIONS
Preferred Qualifications - Experience with e-commerce - Tech/Internet product capability - International Marketplace experience - Master degree - Consumable industry experience
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