Manager, Operations, Amazon Flex
DESCRIPTION
We are seeking a Manager, Program Management to lead the Operations team for the Shared Mobility Partner (SMP) program based in Munich, Germany. The Manager will be an experienced people leader, strong with data, automation tools and SQL, and able to identify processes improvement opportunities to increase our efficiency to enable us to deliver bigger results.
The Amazon Shared Mobility Partner program is a new model to enable Amazon to support speed initiatives and on demand capacity in the European Union. This entails partnering with multi-use fleet operators with employed drivers working for other delivery / mobility platforms to solve day of variability and support the EU Same Day (SD) Go Big plan. This program is powered by a mobile app that works in concert with our advanced logistics systems that allows SMPs to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are disruptive and promise to challenge traditional approaches, changing the way the industry operates.
The successful candidate will be self-motivated, passionate, analytical and detail-oriented, possess interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. An extreme bias for action and being with data is an absolute must, and candidates must demonstrate a track record of delivering results through a team.
Key job responsibilities
Lead a team of Program Managers to support the SMP operations in DE. You will partner with the Amazon Logistics DE team to deploy program, process and station improvements. The Manager will deploy their team to improve the driver experience under the roof, optimizing scheduling processes and enhancing driver capacity in order to hit safety, quality, and cost targets for the program. Another part of the role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.
Partner with WW Flex/ Last Mile teams to understand common challenges to adopt standard practice and identify opportunities to collaborate with tech teams to build automated tooling and solutions to hand off our processes.
A day in the life
You will partner with the Amazon Logistics DE team to deploy program, process and station improvements. The successful candidate will be based in Munich, DE. The candidate will be expected to visit Delivery Stations across Germany. If needed, you will carry out analysis at other local or national sites. On top of dealing with productivity and safety, you’ll have the opportunity to share best practices and ideas with our EU network.
BASIC QUALIFICATIONS
- A degree
- Advanced data-related skills including Excel and SQL.
- Relevant experience in using data or anecdotal evidence to influence business decisions.
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
- Advanced proficiency in document writing.
- Experience in leading a team
PREFERRED QUALIFICATIONS
- Degree in business, supply chain, transportation, economics or a technical field.
- Experience in Lean, Six Sigma and Kaizen techniques
- Experience with supporting tools (e.g., Minitab, JMP, MS Access).
- Upper intermediate proficiency in written and verbal German
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