AB MSR Leader
DESCRIPTION
Over the past 25 years, Amazon has reinvented on behalf of the consumer and has become the largest internet retailer and marketplace in the world with over $500 billion in revenue globally. Through our entrepreneurial and innovative culture, Amazon has also developed new technologies and products (like our Kindle e-readers and tablets) and, enterprise services (like Amazon Web Services). Amazon is now reinventing on behalf of the business customer and focused on building the largest and most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting to make this vision a reality.
Amazon Business (AB) is Amazon’s response to tackle this incredible opportunity to address a vast new market segment and customer base. We are focused on building solutions that enables the B2B customer to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our customers include individual professionals, small businesses to large institutions (and everything in between). Our B2B customers have different needs than the traditional Amazon customer so we are reinventing everything from how we display our selection, price our products, and provide the right customer experience. As a growing organization, Amazon Business is highly influential across Amazon customers, category teams, and sellers. Amazon Business combines the selection, convenience and value customers have come to know and love from Amazon, with new features and unique benefits that address the needs of businesses.
Responsibilities:
Amazon Business is seeking a dynamic and motivated AB MSR Leader. This leader will lead a team of Account Representatives and Account Managers to be responsible for a) CN2WW Amazon Business mass seller recruitment and sellers’ post launch management in the first year. b) Driving the B2B feature adoption and
business selection expansion to accelerate B2B GMS growth of the B2C NSR in-year launched sellers. Amazon is making a strategic investment in B2B through the launch of Amazon Business. This is a great opportunity to get in on the ground floor and help shape the future!
The AB MSR Leader will be expected to drive a large pipeline of new seller accounts, while executing sales strategies to secure deals that will exceed aggressive account acquisition and revenue targets, by leading a sales team of high-performing individual contributors. He or she is also expected to create mechanisms and work closely with NSR teams to provide education and operational support to NSR sellers to increase AB awareness and adopt AB features. This role will also be required to work cross-functionally with AB NSR teams from different marketplaces, Regional Development, Marketing, Operations to optimize new B2B seller recruitment and quality of outputs. This role also requires to engage and work closely with global stakeholders in US/EU/JP. The leader will be responsible for managing both day-to-day production as well as setting overall business direction.
Key job responsibilities
- Train and coach team to identify, qualify, and engage with prospective sellers for Amazon Business, while creating a clear value proposition of selling to business customers on Amazon, along with the features and functionality.
- Meet or exceed team quotas, revenue targets, and operational metrics.
- Build strong communication channels at all levels within the organization, set proper expectations, provide clear status communications, and manage towards a growth plan.
- Analyze the business and conduct deep dive analysis; provide routine executive-level reporting on the Seller’s current business and future opportunities. Publish recommendations and action plans based on data.
- Implement and track metrics for recording the success and quality of the sellers in your territory. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Prepare and deliver regular business reviews regarding progress and state of health for the businesses.
- Develop a thorough understanding of the e-commerce industry and competitive environment, including knowledge of competitive product offerings.
- Lead and manage additional projects within the organization to contribute to overall AB business growth.
- Hire, develop, and retain top talent in a fast-paced work environment of high performing sales professionals.
- Advocate on behalf of Sellers and other external stakeholders to influence product roadmap, lead generation, integration process, and reporting activities.
BASIC QUALIFICATIONS
- Bachelor's Degree or above.
- 10+ years relevant experience in the wholesale, retail, e-commerce or consultancy, with a proven track record of constantly delivering great results.
- More than 5 years of people management experience.
- Strong analytical skills and ability to independently deal with relevant tools (Excel, other internal tools).
- Excellent verbal/written communication and presentation skills in English/Chinese.
- Ability of managing complex projects and working with multiple internal and external stakeholders.
- Customer-obsessed and learn fast; think big while able to dive deep with execution excellence
PREFERRED QUALIFICATIONS
- Related working experience in Consulting/Retail/E-commerce industry.
- Oversea study or working experience.
- MBA preferred.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.