Account Manager, CN Global Selling, JP Softlines
DESCRIPTION
We are looking for an energetic and results-driven individual with Account management experience to drive China-based brands to maximize their presence and business in Amazon JP marketplace. The Account Manager will partner with CN2JP Sellers to grow sellers' business on Amazon JP including identifying opportunities, monitoring sellers’ healthy growth, performance, as well as working with sellers to achieve our standard and deliver the best e-commerce experience for customer on Amazon. In addition, the account manager should be focused on driving results, and work with internal and external stakeholders to guarantee effective communication, implementation, and execution on objectives.
Key job responsibilities
The successful account manager will:
• Work with JP Sellers to grow the selections to Amazon and their business with profit;
• Work with JP Sellers to drive the feature adoption rate to drive the customer experience on Amazon;
• Work with JP Sellers to achieve data quality standards and become an expert in using internal tools to achieve results;
• Work with JP Sellers to drive the seller performance and product quality to ensure best customer experience;
• Prepare business reviews with sellers and do analysis to understand sales trends and drivers and provide recommendations on how to grow the business;
• Develop a thorough understanding of assigned product/industry category, including seasonality and JP marketplace business trends/events, and continually monitor competitor/industry developments;
• Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession.
BASIC QUALIFICATIONS
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
PREFERRED QUALIFICATIONS
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms