Senior Program Manager, EU AIR
DESCRIPTION
Do you have a passion for aviation? Are you interested in helping improve AIR from the ground up in Europe? Amazon AIR is seeking highly motivated individuals to identify and develop game-changing AIR transportation solutions for Amazon’s middle-mile transportation network, with the aim of ultimately improving our customers’ experience.
Work will make a significant, measurable impact on the business goals of Amazon AIR. If you want to work for a great company and have the opportunity to delight our customers, then join us in making Amazon history!
The Senior Program Manager will be responsible for creation and evaluation of critical processes for the Amazon AIR business. Working with internal and external business partners (i.e. Planning, Operations, Product Management, and Tech) to identify and develop best practices. Learn & Be Curious to make generational improvements, prescribe strategies, and ultimately assist in transformation efforts are critical aspects to deliver on this role
Your observations, projects, and efforts will help guide the design and construction of the most customer-centric AIR operation in the world. Through data analysis, modelling, collaboration with internal and external stakeholders, you will contribute to the future design of an optimal Amazon AIR transportation product.
Key job responsibilities
• Develop and implement innovative concepts impacting customer satisfaction, profitability, cost and associate experience
• Develop internal and external stakeholders improving safety, quality and people standards to deliver a compliant and reliable operation
• Identify key operational success metrics to best understand performance and work cross-functionally to implement solutions that effectively exceed targets
• Ensure that planned network improvements are feasible and compatible with operational realities for AIR carriers, Ground Handling Agents, Customs, Amazon Fulfilment/Sortation Centers and 3rd party Postal carriers
• Represent the company with partners, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.
• Drive pilot programs with internal and external business partners.
• Process re-engineering from operations looking for the best balance between speed, quality and cost
• Build a quality management system to drive continuous improvement
• Analyze and recommend optimal network solutions for peak and non-peak periods
• Project management from conception to completion
• Conduct and lead project meetings with senior management
• Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as required
A day in the life
As a Senior Program Manager, you will drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You will use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
Senior Program Managers have significant responsibilities, and you will deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
BASIC QUALIFICATIONS
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- Experience leading process improvements
- Experience within the airfreight industry, including but not limited to: cargo airlines, airport/ground handling, customs processes and procedures, intermodal and trucking line haul carrier management.
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