Order & Partner Operations Manager, ProServe Strategy and Operations - Global Operations Center, Contract Conversion & Integration (CCI)
DESCRIPTION
The Contract Conversion & Integration (CCI) team is responsible for operationalizing customer and partner contracts within our ProServe CRM applications. They manage the project, budget, and assignment setup processes, and provide onboarding support to partner subcontractors working on customer engagements.
As process and system experts, the CCI team collaborates with a wide range of stakeholders. They assist with engagement setup, generate ad hoc reports, review contracts, and identify opportunities for automation enhancements.
The CCI team plays a pivotal role in ensuring a smooth transition from contract to implementation, leveraging their deep expertise to drive efficiency and support successful customer outcomes.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key job responsibilities
Project, Budget, and Assignment Setup:
- Own the setup for projects, budgets, and resource assignments on customer engagements across North America, Latin America, Canada, and EMEA regions
- Ensure the setup is consistent with the contract statement of work and adheres to established SLAs
Process Improvement and Automation:
- Drive process improvements for manual tasks by collaborating with business partners
- Work cross-functionally to identify opportunities for automation and system enhancements
Documentation and Training:
- Assist with creating business requirement documentation for automation initiatives
- Coordinate, design, and deliver training materials and content for internal team members as well as external stakeholders
- Participate in user acceptance testing to ensure systems are working as expected
Cross-Functional Collaboration:
- Attend meetings with engagement managers, sellers, contract specialists, and finance teams to review contracts and provide operational support
- Coordinate with stakeholders to resolve inquiries and issues
Financial Tasks:
- Support month-end, quarter-end, and year-end close processes, including accruals
- Assist with MoM P&L variance inquiries
Partner Management:
- Assist with onboarding new partners and reviewing partner invoices
- Manage partner inquiries received through shared inboxes
- Support the implementation of new partner initiatives
Project Delivery:
- Deliver on assigned projects within scope, budget, and timeline
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
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Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our
uniqueness.
Mentorship and Career Growth
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BASIC QUALIFICATIONS
- Bachelor's degree in a relevant field such as business administration, accounting/finance, information technology, or project management
- 3-5 years of experience in a similar contract management, project coordination, or business operations role
- Familiarity with CRM systems, project management tools, and financial/accounting software
- Strong proficiency in MS Office suite, especially Excel, PowerPoint, and project management software
- Experience with CRM systems, ideally prior experience with SalesForce
- Familiarity with business process documentation and automation tools
- Excellent communication and interpersonal skills to liaise with cross-functional teams
- Strong problem-solving and analytical capabilities to identify process improvements
- Attention to detail and ability to ensure accuracy in setup and reporting
- Collaborative mindset to work effectively with internal and external stakeholders
- Time management and organizational skills to juggle multiple concurrent tasks and projects
- Training and presentation skills to develop and deliver effective training materials
PREFERRED QUALIFICATIONS
Project management certification (e.g. PMP, PRINCE2)