Existing Seller Account Manager, CN Global Selling
DESCRIPTION
We are looking for an energetic and results-driven individual with Account management experience to drive China-based Japan Sellers to maximize their presence and business in Amazon EU marketplaces. The Account Manager will partner with CN2EU Sellers, marketing team to grow Sellers' business on Amazon EU including identifying opportunities, monitoring Seller's healthy growth, performance, as well as working with Sellers to achieve our standard and deliver the best e-commerce experience for customer on Amazon. The account manager will own onboarding, monitoring, analysis, coaching and reporting on CN-based EU Seller business.
The successful account manager will:
• Recruit and onboard EU Sellers to participate in Amazon programs;
• Work with EU Sellers to grow the selections to Amazon and their business with profit;
• Work with EU Sellers to drive the feature adoption rate to drive the customer experience on Amazon;
• Work with EU Sellers to achieve data quality standards and become an expert in using internal tools to achieve results;
• Work with EU Sellers to drive the Seller performance and product quality to ensure best customer experience;
• Drive business reviews with Sellers and do analysis to understand sales trends and drivers and develop recommendations on how to grow the business;
• Develop a thorough understanding of assigned product/industry category, including seasonality and EU marketplace business trends/events, and continually monitor competitor/industry developments;
• Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession
BASIC QUALIFICATIONS
- 2+ years of sales or account management experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
PREFERRED QUALIFICATIONS
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience deep diving on selling partner-level issues and delivering recommendations
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