Existing Seller Account Manager, CN Global Selling, Account Manager(TBAM JP)
DESCRIPTION
We are looking for an energetic and results-driven individual with Account management experience to drive China-based sellers to maximize their presence and business in Amazon established marketplaces. The Account Manager will partner with SMALL-MID sellers, marketing team to grow sellers' business on Amazon SMALL-MID including identifying opportunities, monitoring seller's healthy growth, performance, as well as working with sellers to achieve our standard and deliver the best e-commerce experience for customer on Amazon. The account manager will own recruiting, onboarding, monitoring, analysis, coaching and reporting on CN-based WW seller business.
The successful account manager will:
• Recruit and onboard SMALL-MID sellers to participate in Amazon programs
• Work with SMALL-MID sellers to grow the selections to Amazon and their business with profit
• Work with SMALL-MID sellers to drive the feature adoption rate to drive the customer experience on Amazon
• Work with SMALL-MID sellers to achieve data quality standards and become an expert in using internal tools to achieve results
• Work with SMALL-MID sellers to drive the seller performance and product quality to ensure best customer experience.
• Drive business reviews with sellers and do analysis to understand sales trends and drivers and develop recommendations on how to grow the business.
• Develop a thorough understanding of assigned product/industry category, including seasonality and SMALL-MID marketplace business trends/events, and continually monitor competitor/industry developments
• Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession
BASIC QUALIFICATIONS
- 3+ years of digital advertising and client facing roles experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
PREFERRED QUALIFICATIONS
- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights