Program Manager, Central Operations Systems Management
DESCRIPTION
Are you excited to drive high-visibility, strategic logistics and technology solutions? Central Operations (Ops) JP is looking for an experienced Program Manager with a strong record of achieving results, to own and execute strategic initiatives for Central Ops Systems Management (COSM). COSM team is dedicated to improving Delivery Station (DS) and Delivery Service Provider (DSP) performances through back end systems configurations, ensuring smooth DS operations and optimal route planning. Our configurations encompass settings for all existing Amazon DS such as Large DS, Exchange Points (XPT), Mini DS, 3PL (AMPL), and Amazon Logistics Extra Large (AMXL).
You will work cross-functionally and across geographies with stakeholders at all levels to understand, implement, and improve COSM programs and initiatives. This role offers the opportunity to partner closely with multiple functions and teams including program management, delivery station operations, last mile tech, planning, routing, network optimization, middle mile, topology, finance, analytics, transportation, and more in Amazon Logistics (AMZL). Such exposure and collaboration with a variety of teams allow opportunities for further career growth within Amazon and beyond.
You will actively solve problems ranging from immediate challenges to long term programs. You will manage multiple projects, own schedules, outline key milestones, and ensure deliverables are met. The work balances between working independently, and influencing other stakeholders, and people managing. You will recommend data driven solutions, lead pilot tests to assess the program, and expand refined SOPs to operational teams. This position will be hiring, managing, and developing a small team of logistics specialists that will support both operations and program building.
Key job responsibilities
・Define business requirements, translate requirements into project plans, manage implementation activities across a large group of stakeholders
・Develop and execute rollout plans and provide ongoing support
・Create execution strategy, setting priorities and communicating across business partners and stakeholders
・Engage cross-functionally to ensure we implement the business vision and operational goals efficiently
・Scale services, tools, and processes that will enable network growth in volume, complexity, and geographic expansion while still maintaining the highest bar for the customer experience
・Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward
・Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence; identifying where we have gaps or redundancies; influencing leadership to streamline solutions and define mutually beneficial goals
・Coordinate with team across various regions and geographies to understand, learn and implement and execute as per the Japan Market
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp
More Information (Japanese Only)
・Department: Last Mile(AMZL)
・Job:Project Management
・Location:Tokyo Office
A day in the life
While you will always strive towards one goal, delighting customers, no two days will be the same. You lead meetings with multiple stakeholders to drive alignment for your programs. You coordinate and write multiple SOPs and documents with management visibility, from strategic to tests to reviews, requiring multiple inputs from several stakeholders. You challenge the status quo and drive data based decisions making with cross-functional teams. You plan and organize to ensure seamless execution. You will continuously find new problems to solve and be required to partner with teams across Japan and the globe to deliver for our customers. You will engage with your team members over 1on1s to offer career coaching guidance. You take business trips within and outside Japan on a need basis to build your skills, network and to gain insights from other regions and bring and export best practices to and from Japan.
About the team
About Central Ops JP team:
The Central Ops JP team is a back office team remotely supporting AMZL and AMXL operations across Japan. Our four pillars are standardization, optimization, centralization, and innovation. We offer a variety of services such as route plan, scheduling, volume adjustment, on road management, system configuration, and risk mitigation. We remove the gemba's burden so they can focus on what matters most under the roof for station associates and on the road for our drivers. We are a diverse and inclusive team offering great opportunities for career growth.
About COSM team:
COSM consists of one team lead, five program managers, two configuration specialists, and eight operators. We configure delivery attainment areas, set provider/mobility preferences (RGUs), exclusion zones to support On The Road (OTR) operations. COSM also executes Under The Roof (UTR) configurations including sort path, pick path, dispatch planner. We also support station closures and relocations.
BASIC QUALIFICATIONS
- Bachelor's degree
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Business level of Japanese and English
PREFERRED QUALIFICATIONS
- Master's degree
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 3+ years of driving process improvements experience