Program Manager, Last Mile Operations, DSP Last Mile
DESCRIPTION
At Amazon, our aim is to be the most customer-centric company on earth. Our customers experience is influenced significantly by how we fulfil and deliver customer orders. The goal of Amazon’s Last Mile teams is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile arena.
We are looking for a dynamic, organized, self-starter to join as a Payment Manager for the Last Mile team supporting a new and exciting last mile channel.
The successful candidate will work closely with the Last Mile Channel Management Team and Program Managers in a fast-paced last mile organization. This person will provide hands-on support to ensure accounts are set up accurately, ensure accurate payments are processed while managing invoice queries and exceptions, and also achieve WW Parity in terms of processes.
You will dive deep into the system to understand payments process, bank information and invoice data and classification per business needs, in order to identify payment issues and root causes. You will play a key part in understanding, analyzing and improving the different reasons behind a payment failure and support to build a robust logic to identify areas of improvement as well as prevention on future issues.
Key job responsibilities
- Provide best in class support, ensuring Last Mile account creation is established in a timely manner
- Setting up payment processes unique to the Last Mile Channel
- Achieve WW Parity in terms of processes and tech
- Execute financial reviews for DSP partners across MENA
- Dealing with supplier related issues and seeing them through to satisfactory completion
- Interpreting commercial contracts and understanding how they apply to an invoice
- Understand the 3-way matching process and finance policies around resolutions
- Maintaining accuracy with costs flowing within the General Ledger to ensure correct accounting treatment of all costs incurred
- Setting up new accounts in procure to pay systems
- Partner with Finance, Program and Account Management functions and 3rd party vendors supplying services to ensure on-boarding and payments are executed timely
- Support and resolve invoice queries within internal SLAs
- Track metrics and provide reports to leaders
- Proactive in suggesting process improvement to payment/invoicing processes
BASIC QUALIFICATIONS
- Bachelor's degree
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules