I joined Amazon in 2020 as a Selling Partner Support Site Manager for Egypt and Turkey, where I lead different teams supporting Sellers and Vendors for Middle East, North Africa and Turkey marketplaces. After 2.5 years, I took on a role as the Operations Manager for Ireland and Germany Contact Resolution and VAT-Refund Specialists, where I support all EU5 marketplaces.

My current role is really exciting. My CRS teams offer the best experience possible to high-value Sellers and work on challenging and improving processes, while VAT refund Specialists are a new team dedicated to support EU Sellers with VAT refund questions and issues, as well as to work on automation of processes.

One of the great things about Amazon is that you always work with amazing people! Peers, colleagues, stakeholders, direct reports and leadership, it just amazes me how brilliant they are and how they keep raising the bar at what we at Amazon do, while taking the Leadership Principles as our guide in each step.

Hire and Develop the Best is my favourite leadership principle. It is not just that I fundamentally believe that every leader must hire amazing people and create a culture where those individuals can grow to their full potential, but it gives great joy to see people grow step by step and prosper along their Amazon journey.

In my personal life, I have recently started to play Fortnite with my child, and I am now addicted! Whenever I get the chance, you can find me on the couch rocking our XBOX console playing Fortnite.