Selling Partner Support
We take pride in helping our selling partners be successful, whether they’re small businesses or global corporations. We know doing this requires smooth, hassle-free experiences, both for these selling partners and for the customers who shop in our stores. Our selling partners depend on us to provide durable solutions to promote their products and increase their sales, and our customers trust us to solve product issues and provide a great shopping experience.
Helping selling partners reach worldwide customers
We help selling partners reach customers around the world by providing self-service tools to list products, resolve issues, and streamline sales.
We combine technical solutions with personal assistance to meet our selling partners wherever they are in their journey. Whether household names or rising stars, our partners thrive with our support.
Come chart your path with us
When you join our team, you’ll be working with supportive peers and inspiring mentors. You’ll be helping our selling partners increase their sales and improve their service, all while protecting the trustworthy shopping experience Amazon is known for. Not only that, you’ll discover many paths to grow your career.
Selling Partner Support Teams
Learn about some of our EMEA teams in Selling Partner Support.
Meet the Selling Partner Support Team
SPS team members share what they love about their jobs.
Meet the Selling Partner Support team
SPS team members share what they love about their jobs.
A day in the life of an Amazon SP support associate
SPS team members talk about their day-to-day
EMEA locations
Explore our SP Support offices and virtual locations in EMEA.
Spain
Learn about our Barcelona office and the Amazonian experience.
Germany
Learn about our virtual location in Germany and meet Amazonians working there.
Egypt
Learn about our office in Cairo and our team culture at Amazon.
Turkey
Learn about our Istanbul office and hear what Amazonians have to say about it.
SPS employees share their stories
Federica, SPS Supervisor
I’m Federica, Team Supervisor at Amazon Selling Partner Support. Originally from the enchanting island of Sicily (Italy), I’ve been on a journey that has taken me to various cities since I turned 19. I’m currently based in the vibrant city of Barcelona.
Cem, SPS Associate
I’ve had an incredible journey as a Selling Partner Support associate. As part of the SPS team, we are the intermediate between our sellers and Amazon—the first point of contact for sellers. We assisting them in navigating the complexities of the various Amazon platforms and improve their selling experience at every turn.
Donal, Head of EMEA Operations
I started my journey as an associate in Seller Support, and had some of the most inspiring managers and mentors who have helped me in my career since then. Over the last 12 years, I’ve been lucky enough to work as associate, supervisor, team manager, ops manager, service delivery manager, global andon leader, and site leader.
Alana, Senior Recruiter
I joined Amazon in July 2013 as a Level 3 SP-Support Associate in Cork, Ireland supporting our English-speaking sellers on the Amazon platform. Since joining Amazon, I’ve worked in a variety of roles, ranging from Receptionist to Office Coordinator, EA to the SP-Support Director, Recruitment Coordinator, and Recruiter.
Jess, SPS Supervisor
I’m a supervisor at Selling Partner Support Germany (virtual location). I started with Amazon as an associate, then became a certified specialty mentor and later a certified specialty trainer, finally to be promoted to a supervisor role.
Ammar, SPS Operations Manager
I joined Amazon in 2020 as a Selling Partner Support site manager for Egypt and Turkey, where I lead different teams supporting sellers and vendors for the Middle East, North Africa, and Turkey marketplaces. After two-and-a-half years, I took on a role as the operations manager for Ireland and Germany Contact Resolution and VAT-Refund Specialists, where I support all EU5 marketplaces.