Data Collection Associate
DESCRIPTION
Data Collection Associates will follow clear instructions and apply the best responses to multiple choice situations. The ideal candidate will be organized, detail oriented and have excellent interpersonal skills. They should be able to perform data collected related tasks and procedures in assigned areas with guidance from Data Collection Specialists and Leads.
Key job responsibilities
* Partner closely with Program Coordinators/Data Collection Leads/Data Collection Specialists by adhering to data collection protocol and follow SOP to complete project objectives
* Work one-on-one with research participants by moderating and assisting them through the research process to ensure research objectives are met
* Support day-to-day operations of collection projects including reporting, moderating, etc
* Own defined tasks within projects focused on improving parts of the data collection processes
* Deliver high quality work under tight deadlines
* Communicate internally with team members to identify issues and propose solutions for long term sustainability of processes
* Support several projects at one time and accept re-prioritization as required
* Perform basic troubleshooting tasks on any technical issues during collection and escalate as needed
* Work indoor/outdoor 4-5 days per week in the field, traveling to multiple sites within 50 miles (this is not a work from home role)
* Lift up to 30lbs when needed
BASIC QUALIFICATIONS
- Knowledge of Microsoft Office products and applications
- High School Diploma/GED
- 1 or more years of experience in customer service, teaching, coaching or related field
- Experience in customer service
- Experience using MS Office, Outlook, Excel
- Excellent communication, strong organizational skills and very detailed-oriented
- Comfortable working in a fast paced, highly collaborative, dynamic work environment
- A good sense of humor, a positive attitude and great team work skills
- Reliable transportation
PREFERRED QUALIFICATIONS
- Bachelor’s Degree
- Experience in research or data collection
- Experience using Confluence, Quip, Jira, Salesforce
- End-to-end, hands-on experience with aspects of data collections (recruiting, moderation, reporting)
- Ability to multi-task effectively
- Experience moderating a 1:1 session with users independently in the field
- Experience moderating sessions with users of different age and demographics is a big plus
- Consumer electronic research experience
- Experience working in a corporate environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $51,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.