DSP Onboarding Manager, Last Mile Account Management
DESCRIPTION
At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation. AMZL aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. As Amazon's last-mile delivery provider, Delivery Service Partners (DSPs) vision is to be the world’s best owner-operated business opportunity, empowering small business owners to build a better life for themselves, their associates, and their communities by operating safe, high quality, and sustainable logistics companies.
Amazon is looking for a DSP onboarding manager who works closely with a team of Recruiting Coordinators, Business Development Managers and Business Coaches to successfully onboard DSPs. This role is responsible for building trusting relationship with our DSP partners throughout the onboarding process. The ideal candidate has excellent communication skills, a proven history of project management, customer support and process improvements. The candidate also has ownership of delivering the goal with set deadlines. This roles is a good fit for an individual who enjoys working in a fast paced and ambiguous environment and is looking to broaden the service experience collaborating with wide range of stakeholders.
More Information
・Department: Last Mile (AMZL)
・Job: Account Management
・Location: Tokyo Office
Key job responsibilities
• Lead DSP’s onboarding as a main point of contact and support until DSP is launched.
• Responsible for project managing each of tasks and progress in the onboarding phase and owns onboarding KPIs.
• Share weekly onboarding status and updates of assigned DSPs, proactively identify risks and propose the risk mitigation plans.
• Conduct a welcome call with DSP, Account Manager and Business Development Manager to walk through onboarding steps and timeline.
• Ensure all compliance checks are conducted, contracts are signed and other documents are collected.
• Complete technical onboarding tasks including set up in the various systems.
• Provide customer support to DSPs when they have an issue or inquiry.
• Follow up with DSPs in a cadence to ensure that the onboarding is finalized on time prior to launch.
• Manages and monitor vendor performance for services related to onboarding.
BASIC QUALIFICATIONS
- 2+ years in client / vendor facing roles or equivalent experience
- Business level of Japanese
PREFERRED QUALIFICATIONS
- Bachelor's degree
- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- Conversational level of English
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.