Program Manager, AUTA
DESCRIPTION
At Amazon, we are always exploring new opportunities to shape our global business. Our Program Managers help us implement the best ideas and support our transportation network to drive success. As you take on different responsibilities, you’ll become an expert in the business, operations, and processes, and see your experience evolve. Along the way, you’ll work closely with different functions across Amazon and see how working together makes us a leader in what we do.
Amazon is a data-driven business, so part of your role will involve gathering insights to make decisions. You’ll trial different ideas, analyze data to identify potential challenges, and present your findings to senior teams.
The environment is fast-paced, deadline driven and you will need to be comfortable working on several initiatives at once. You have a desire to learn and experience new things, and a passion for improvements.
Key job responsibilities
Stakeholder Relationship Management:
• Cultivate and maintain relationships with TA Business Partners, Recruiting Business Partners and Business Leaders.
• Primary stakeholder groups include L6-8 TA, Recruiting and L8-10 Business Leaders.
• Act as the primary point of contact for TA/RBPs and business stakeholders, ensuring their perspectives and feedback are considered.
Communication:
• Develop and execute communication strategies to engage and inform stakeholders about Demand Team's initiatives.
• Create and execute on compelling communication to effectively discuss program objectives, progress, and results.
Demand Collection:
• Collaborate with stakeholders to gather requirements related to student demand for their organisation, this is inclusive of FTE and intern demand (via all pipeline channels including intern conversion, direct hire, return intern).
• Responsible for the on-time submission of demand, and approvals. Approvals need to be auditable and available to business, TA and PxT leaders for review.
• Conduct surveys, interviews, and other data collection methods to understand and analyze organizational requirements.
• Ensures that business-driven demand changes are prioritized and actioned.
• Collaboration with Cross-functional Teams:
o Work closely with internal teams, including program enablement.
o Ensure seamless communication and collaboration across teams to address stakeholder needs.
BASIC QUALIFICATIONS
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules