Capacity Planning PM , Fraud Prevention
DESCRIPTION
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience. Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Review Team designs and implements policies, tools and technology innovations to protect customers. We are looking for an Workforce Management (WFM) Capacity Planning Program Manager.
Key Responsibilities:
Develop and own Partner STFs that effectively deliver volume requirements by site to consistently achieve service level commitments.
Leads Monthly and Quarterly R&O exercises with business and finance.
Leads OP1 and OP2 exercises with business and finance.
Leads weekly STF review meetings detailing the volume requirements for next week and providing direction to the partner sites on optimizing or revising commits where needed.
Manage partner allocation setting in our GACD systems in conjunction with the TASA team.
Responsible for optimizing current reporting for partner daily variances.
Reviews and processes partner hours of operations and new requests for hoop change requests.
Performs ongoing analysis of current partner commits and forecast and efficiencies to ensure proper staffing in partner skills 24X7
BASIC QUALIFICATIONS
- 2+ years of program or project management experience
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
PREFERRED QUALIFICATIONS
- Experience in MS Access and SQL
- Knowledge of Lean principles and DMAIC methodology
- Experience in requirement gathering and ability to write clear and detailed requirement document