Sr. Product Manager - Tech, Ring
DESCRIPTION
Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the first-ever video doorbell, to the award-winning DIY Ring Alarm system, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.
We are looking for a Senior Technical Product Manager at Ring. The role will be a part of the eCommerce & Customer Engagement team. The team powers Ring’s direct-to-consumer (DTC) selling programs and customer engagement initiatives. These products and services include Ring.com in the US and for other marketplaces, our 24/7 storefront; recommendations and personalization powered by LLMs, generative AI, and machine learning; Ring Help; and centralized MarTech communications tools. Our charter is to deliver exceptional digital experiences to current and future neighbors across the customer lifecycle.
This role is high visibility given the strategic importance of the products/services under its purview. The role will work cross-functionally: with other technical product managers, marketing, technical program managers, software development engineers and managers, analytics, Legal, Finance, etc.
Key job responsibilities
The Sr. Product Manager - Tech will own the vision and strategy for Ring's Advertising tech (AdTech). This role will partner with multiple teams across marketing and eCommerce to deliver new experiences and tech to drive customer growth.
Key responsibilities include:
•Define creative, high-quality roadmaps based on team strategy and vision
•Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application
•Manage prioritization and trade-offs among customer experience, performance and operational support load
•Work closely with engineering, design, data science, and program management in an agile environment to deliver products and services
•Drive product roadmap creation including working with operations, executive team, and other team members
•Proactively identify and resolve strategic issues to help the team meet strategic, financial, and technical goals
•Interface and partner with all levels of the Ring and Amazon business.
About the team
The role will be a part of the eCommerce & Customer Engagement team. The team powers Ring’s direct-to-consumer (DTC) selling programs and customer engagement initiatives. These products and services include Ring.com in the US and for other marketplaces, our 24/7 storefront; recommendations and personalization powered by LLMs, generative AI, and machine learning; Ring Help; and centralized MarTech communications tools. Our charter is to deliver exceptional digital experiences to current and future neighbors across the customer lifecycle.
BASIC QUALIFICATIONS
- 5+ years of technical product or program management experience
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience owning/driving roadmap strategy and definition
- Experience managing technical products or online services
PREFERRED QUALIFICATIONS
- Master's degree
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- 5+ years of end to end product delivery experience
- Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making
- Experience in building and driving adoption of new tools
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.