WFS Regional Manager
DESCRIPTION
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history. Amazon is seeking an operations-oriented leader to join our Workforce Staffing (WFS) team. This role will focus on providing our candidates with the same amazing experience that our customers have come to expect from Amazon.com. The WFS Regional Manager will focus on these main areas of high volume hiring: Candidate Experience and Supply to Labor Demand and the Multi-Channel Generation of Applicants. The ideal candidate will possess a strong analytics background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about the talent supply chain. This individual will lead the analysis of labor supply and demand across a large geography composed of multiple WFS hiring teams (known as Nodes), which support Amazon operational sites. He/she will collaborate with the centralized applicant sourcing, advertising, analytics, business operations and finance teams to deliver effective delivery of workforce strategies across different employee types. On the Candidate Generation side, this leader will focus on engaging with the local community, labor market dynamics, process improvement, and labor strategy development. The individual will foster a collaborative team environment and a strong culture that ensures delivery of efficient, effective, candidate- focused hiring experiences and ensures their teams meet and exceed key performance indicators. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will draw on extensive knowledge of operations, community engagement, and talent supply chain management and be able to forge dynamic relationships with business partners.
Key job responsibilities
• Management of the talent supply chain utilizing lean methodology
• Management of candidate cycle time, conversion rates and applicant funnel metrics to benchmark or above
• Alignment with finance and operations partners to optimize labor acquisition strategy
• Demonstrated return on investment from community engagement strategies
• Meet or exceed associate experience service levels and KPI’s measured by hiring activity results and defect reduction
• Deliver Monthly business reviews
• Growth of team’s core and advanced skills sets measured by progression in their career path
• Must be able to travel as needed to conduct events in various locations within your designated assigned geographical area. Local travel up to 75% required.
• This is not a virtual role
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- 5+ years of experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related
- Experience managing and prioritizing business types and locations, projects and relationships
PREFERRED QUALIFICATIONS
- Master’s degree or MBA preferred
- 7+ years of experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field
- 3+ years of experience managing hourly and salary employees •
- Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce
- Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking key performance metrics including return on investment
- Cross-functional project management experience
- Basic/Working knowledge of Six Sigma tools and Lean techniques
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,600/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.