SAS Sr. Business OPS PM
DESCRIPTION
Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 18 overseas stores, and supporting local sellers’ success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.
Amazon is growing its Amazon Paid Service strategy aggressively around the world, we are looking for a Business Operation Program Manager to accelerate China Sellers success on worldwide Amazon Marketplace. You will have the exciting opportunity to shape and deliver our suite of Paid Service products and play a key role to work with multiple internal stakeholders and business teams to contribute on significant service offerings development and improvements, and/or launch to support growth of China Paid Service. Candidates who delight in optimizing scarce resources and can strategically outline effective solutions rapidly should apply.
Key job responsibilities
The Business Operations Program Manager will be instrumental in helping our Seller-facing Paid Service teams to drive greater efficiency, productivity, consistency, scalability, and customer value. You will not just be an order taker, but rather a global and local partner helping drive the business and ensuring success for our internal teams as well as our Sellers. The successful candidate must be able to work directly, in a hands-on way, with multiple stakeholders and business teams, on multiple programs and projects at one time, as well as provide solutions that are highly usable, scalable, extensible, and maintainable. S/He needs to be passionate about his/her work, self-motivated, detail oriented and have excellent problem-solving abilities, as well as superb communication and program/project management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. The candidate will also be required to deal with highly ambiguous problems, identify root cause, devise and drive towards simple solutions to complex problems.
In this role, she/he will be required to formulate and implement operation process to support new product/program launch, review existing process to identify opportunities for improvement and streamline, support GTM plan implementation, support data hygiene and enrichment, scaling automation, increasing productivity, launching new tools, and helping drive more intelligence and creative solutions to support the front-end Sellers facing teams.
Primary Responsibilities, include but not limited to:
• Own the business operations roadmap, prioritizing based on the organization’s needs
• Serve as the main point of contact for all China Paid Service operations, and work cross-functionally with internal Amazon stakeholders to coordinate the success of Amazon Paid Service products and initiatives
• Define business requirements for new and existing processes, take an active role in implementation to increase ease and efficiency
• Develop, implement and automate new and existing processes in a standardized and scalable format, while leverage global resources to drive improvement based on local needs whenever possible
• Innovate to improve Seller experience via continuously engagement with internal partners to drive business process improvement through deeply data analysis and seller engagement practice
• Analyze and solve operational barriers with a focus on understanding root causes and driving forward opportunities to enhance productivity and efficiency
• Track and report process integration performance using appropriate metrics, achieve productivity and goal.
• Act as an SME to solve local and worldwide Amazon Paid Service org questions and issues, provide training such as the implementation of new processes and procedures as necessary
Personal Attributes and Competencies:
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Ability to think strategically and execute methodically
• Ability to work in a fast-paced environment where continuous innovation is desired
• Proven ability to successfully thrive in an ambiguous environment and changing market conditions
• Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
• Sharp, analytical, and thoughtful. Thoroughly thinks through problems to come up with solutions
• Strong team player, acts like an owner, and ultimately focused on delivering results with high standards
• Willingness to challenge and influence big leaders
• Passion to learn and be curious to become an SME in their area
BASIC QUALIFICATIONS
- • 8+ years of experience leading delivery of large, cross functional programs, preferably in Program management and Sales Operations, or other relevant experience
- • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
- • In-depth understanding of business processes related to Sales, Marketing, Support, and Operations
- • Impeccable attention to detail, passion for processes, systems/tools, and data analytic
- • Proven analytical skills and demonstrated ability to manage the business “by numbers”. Must be metrics-driven
- • Exceptional customer obsession with a passion for working backwards from the needs of field or organizations
- • Strong bias for action, highly organized and ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines in dynamic business environment
- • Excellent verbal/written communication and presentation skills in both English and Chinese
- • Bachelor’s degree in business, marketing, computer science or relevant field of study
PREFERRED QUALIFICATIONS
- • MBA
- • Experience in e-Commerce and/or in a hi-tech B2B sales organization
- • Experience in inventing and delivering efficiency mechanisms in startup environments
- • Experience in consulting, project management, pre-sales or account management would be an advantage
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