Sr. Paid Service Account Manager, CN Amazon Business, Amazon
DESCRIPTION
Paid Services Account Manager
We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results, provide 1:1 consultancy for exploring business opportunities, generate strategic solutions to drive business growth, and identify and address any issues that may impact revenue. He/she will manage relationships with key accounts and develop strategies to maximize these relationships; be responsible for monitoring and maintaining account performance, and working with clients to improve performance; must be focused on driving results, and working across all relevant cross-functional teams to guarantee effective communication, implementation, and execution of projects.
Key job responsibilities
Planning/Analysis:
-Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
-Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.
-Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.
-Identify key business opportunities for the territory and manage toward a growth plan.
-Implement account management best practices and SOPs into the business development framework.
BASIC QUALIFICATIONS
- Bachelor's degree
- 5-8 years relevant experience in the retail and/or B2B related industries, with a proven track record of managing relationships and or projects
- Exceptional interpersonal and communication skills
- Strong analytical skills and ability to independently deal with tools (Salesforce, Excel, other internal tools)
- Experienced in using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Demonstrated ability to manage multiple projects, work prioritization, planning and task delegation
- Proven track record of taking ownership and driving results
- Proficiency in oral and written English
PREFERRED QUALIFICATIONS
- MBA
- Experience working in a consulting role