Program Manager I, Selling Partner Experience
DESCRIPTION
· Own the intake and initiatives related to WW metadata changes
· Establish SOPs, process controls, recommend revisions and ensure alignment with Marketplace business teams
· Build and scale system-level solutions that have metric impact through multiple projects and automation; drives adoption of solutions across teams
· Perform data analysis on trends observed and recommend to the product and program teams on remediation and improvement ideas
· Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
· Become an SME in the domain, may perform quality audits for the team and work to improve the overall quality of the team
· Establishes key reporting/MIS for functional area & write strong, well-structured and detail oriented reports in a clear, concise and audience-specific format
· Mentor peers and new hires and may participate in the development and delivery of training
· Drives continuous improvement and contributes to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and owns specific action or change
· Demonstrates the ability to dive deep into a problem, performs ‘root cause analysis,’ and identifies constraints to recommend a solution
· Interacts with multiple stakeholders to communicate on operations and represents data/metrics information and project reviews
BASIC QUALIFICATIONS
- 2+ years of program or project management experience
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document