Support Engineer, Amazon Luna, Luna DevX
DESCRIPTION
Amazon Luna is seeking a Support Engineer to join our team that is focused on building mission critical software used by Amazon customers.
As a Support Engineer, your solutions will impact our customers directly. Your ability to learn quickly and work on complex and overlapping tasks will define your success. Your primary responsibilities will include troubleshooting, diagnosing and fixing software issues, developing automated monitoring and reporting solutions, performing software maintenance and tech configurations, updating, tracking and resolving technical challenges. You will support team’s process improvement initiatives, working with subject matter experts to help implement automation efforts and tooling solutions. You will work closely with development and QA teams to improve the change management life-cycle. As you grow into your role, you will take on responsibility for more and more complex solutions requiring greater technical capabilities.
The ideal candidate must be able to create, maintain and automate the standard operating procedures, work with stakeholders to prioritize the most impactful products, work independently with minimum guidance in a fast-paced environment. You must be able to identify bugs in existing tooling and provide innovative solutions that increase efficiency. You will help design and develop complex high performing scripts and applications. You must be able to work with your manager to effectively prioritize projects, make sound judgments and improve the customer experience.
This position is located in Irvine, California. Lots of sun, close to the beach, excellent schools, and a great group of people.
BASIC QUALIFICATIONS
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
PREFERRED QUALIFICATIONS
- Experience in technical support
- Knowledge of distributed applications/enterprise applications
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.