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Customer Service

Our customer service team is the engine that drives Amazon’s mission to be Earth’s most customer-centric company.

Raising the bar on customer experience

Our world-class CRM systems and self-service solutions are used by millions of customers each day on our websites, apps, and through our digital products, such as Kindle, Echo, and Alexa.

Customer service roles encompass a wide range of skills, from technology and product development to customer support via phone, email, or chat. Our customer service team interacts with customers in 16 languages from more than 130 locations around the globe, as well as remotely from home.

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