Iulian’s morning coffee
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Working at home doesn’t mean missing out on a coffee chat with your team. Find out how.
Customer Service Romania
Since our launch in May 2019, the Romania Customer Service team has grown in size and scope. We now have over 730 Customer Service Associates working from home throughout Romania, providing our customers with the best experience.
Behind the scenes
Carmen’s dance of joy
Download video transcriptThe feeling you get from being totally customer-obsessed!
A day in the life
Download video transcriptTake a look at a day in the life of our Customer Service Associates around the world.
Benefits
Are you interested in exploring opportunities with Amazon Customer Service? Depending on your role, you could enjoy:
- Work-from-home opportunities
- Full-time positions
- Life and disability insurance
- Private healthcare
- Employee Assistance Program
- Employee discounts
- Expert training and ongoing development
How to apply?
Our application process is designed to help us get to know you better, as well as give you the opportunity to learn more about us. Check out these tips from our Customer Service Recruiters for applying to Amazon:
Read the job description thoroughly and make sure the position is a good fit for you.
Review the responsibilities to imagine yourself working as a Customer Service Associate.
Dedicate plenty of time for the assessment and follow the instructions carefully.
Check your inbox regularly. Most of our communication is via email.
Employee spotlights
Ruxandra - Virtual Customer Service Associate
What made Ruxandra decide to join Amazon as a Virtual Customer Service Associate back in March 2020?
Wilhem - Resolution Specialist, Customer Service
Willy started his journey with Amazon as a Virtual Customer Service Associate. Previously an IT technician, he joined with no experience in customer service. “Thanks to the training and support I received from my team, I was able to do this job without any problems.”
Irina - Customer Service Team Manager
Irina has been bringing her positive energy to Amazon Customer Service since May 2017, when she joined our first virtual team in Romania to support our Spanish-speaking customers.