Customer Service Germany

Delivering on Amazon’s mission to be Earth’s most customer-centric company, our German customer service team started in Regensburg in 1998 and has grown steadily ever since. Since 2011, customer service employees have been working from our ultra-modern office in Berlin, as well as virtually from home across Germany.

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Behind the scenes

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Benefits

Are you interested in exploring opportunities with Amazon Customer Service? Depending on your role, you could enjoy:

  • Full-time or part-time schedule
  • 28 days paid holiday
  • Public transportation ticket (on-site roles only)
  • Expense allowance (work-from-home roles only)
  • Company pension scheme
  • Occupational disability insurance
  • Employee discounts on amazon.de
  • Expert training and ongoing development
  • Employee Assistance Program

How to apply

  • Read the job description thoroughly and make sure the position is a good fit for you.

  • Review the responsibilities to imagine yourself working as a Customer Service Associate.

  • Dedicate plenty of time for the assessment and follow the instructions carefully.

  • Check your email regularly, including your spam folder. Most of our communication is via email.

Application Guide

Employee spotlights

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Michaela, Advanced Technician

For Michaela, life at Amazon is never boring. Since joining as a Virtual Technical Support Associate, she’s had many exciting moments.

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Lätitia, Resolution Specialist

Lätitia wanted to challenge herself in a new, long-term role after her parental leave ended. A friend persuaded her to apply for the Customer Service Associate role in Berlin.

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Heike, Virtual Customer Service Associate

Heike’s experience as a disabled person helps her empathize with our customers and thrive in her role.