Operations Analyst, Reward Operation
DESCRIPTION
We’re looking for Experienced Analyst for reward Operations for Amazon India Payments Business. The candidate must be proficient in Microsoft Excel.
The role involves managing the IBD reconciliation process which involves working with multiple banks and internal stake holders on reconciliation of IBD transactions.
The candidate will be process driven, with responsibility for delivering top notch customer experience for programs he/she will be part of. He/she must be an effective communicator and have strong ownership values. He/she will be responsible for the following · Own end-to-end process execution & managing the reconciliation for settlement operations.
· Work closely with our partners and internal teams to ensure 100% SLA adherence and top-notch customer experience
· Act as a ops consultant for internal customers for digital categories
· Regular reporting for all SLAs, processes etc.
Key job responsibilities
1) Responsibility for ensuring nil exceptions in the IBD reconciliation.
2) Works with external partners (banks and brands)and internal stakeholders (Accounting, Finance teams) to ensure that reconciliations are identified & recovery of bank/brand share is done on a timely manner.
3) Works with technology stakeholders to fix issues identified in the current processes and develop suitable & sustainable long term solutions.
4) Performs MIS / Reporting on regular frequency.
Key job responsibilities
1) Responsibility for ensuring all the IBD recon closure with the respective bank and brand managed and ensure all bank/brand receivable and billed within SLA.
2) Works with external partners and internal stakeholders (Accounting, Finance teams) to ensure that exceptions are identified & resolved on timely basis
3) Works with technology stakeholders to fix issues identified in the current processes and develop suitable & sustainable long term solutions.
4) Performs MIS / Reporting on regular frequency.
BASIC QUALIFICATIONS
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience in reconciliation process
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