Training Program Manager, OPTIMA
DESCRIPTION
The OPTIMA team is seeking a Program Manager, Training.
OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages.
The Training Program Manager will be responsible for planning, coordinating and executing training programs for OPTIMA business. The role demands thought clarity, dynamic cross-functional partnership, and strategic thinking. The ideal candidate will be comfortable influencing stakeholders and senior leaders, have strong analytical skills, a track record of using data and tools to drive business impact and be comfortable working in an ambiguous environment.
Key job responsibilities
- Schedule large-scale training initiatives, tracking training completion, and reporting out on training progress.
- Own New Program launch and New Hire Onboarding, performance enhancement of programs.
- Handle a direct span of trainers, provides regular coaching and feedback to help grow individual functional skills and leadership capability.
- Collaborate with both local and global stakeholders to support Training programs and initiatives.
- Enhance existing training programs, review and supervise the designing of training content for any new process, program and feature/SOP roll out.
BASIC QUALIFICATIONS
- 2+ years of program or project management experience
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
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