Business Analyst - Repair, EU AMS
DESCRIPTION
Are you passionate about data-driven decision making and process improvement? We're looking for a detail-oriented Business Analyst to join our After Market Services (AMS) team. This position offers excellent exposure across business, operational, and technical teams as you develop your analytical and business skills.
The After Market Services (AMS) team is on a mission to achieve "three zeros": Zero Defects for Customers, Zero Cost of Returns, and Zero Waste. Our repair business is crucial in giving products a second life, supporting both our zero cost and zero waste goals. As a Business Analyst, you'll support our repair operations by providing data-driven insights and helping drive process improvements. You'll collaborate with stakeholders across Europe to analyse our repair programs and operational efficiency metrics. You'll help analyze and improve how we repair and resell customer returns, maximizing recovery value while supporting Amazon's sustainability goals. You'll learn to turn data into actionable insights while supporting Amazon's sustainability commitments.
Key job responsibilities
- Translate strategic questions into actionable projects and deep-dives, owning implementation end-to-end
- Create and maintain performance metrics dashboards for repair operations
- Design scalable execution plans for long-term strategic opportunities
- Own cross-functional projects and prepare data-driven recommendations
A day in the life
As a Business Analyst in AMS Repair Operations, you might find yourself:
- Pulling and analyzing daily repair performance metrics to identify trends
- Creating weekly dashboards to track repair success rates and processing times
- Collaborating with repair vendors to gather data for operational reports
- Supporting team meetings with data insights on repair volumes and repair costs
- Working with colleagues to investigate variances in repair performance
- Maintaining tracking tools to monitor repair inventory flow
About the team
You'll join the EU After Market Services team, focusing on our repair business. We're dedicated to maximizing value recovery while supporting Amazon's sustainability goals. You'll be part of a team that's reinventing the future of returns and repairs, working to delight customers, reduce returns and maximize resale
BASIC QUALIFICATIONS
- Translate strategic questions into actionable projects and deep-dives, owning implementation end-to-end
- Create and maintain performance metrics dashboards for repair operations
- Identifying trends and patterns in repair data to inform operational decisions
- Own cross-functional projects and prepare data-driven recommendations
PREFERRED QUALIFICATIONS
- Experience in Retail, Transport or Operations
- Advanced SQL skills
- Experience with Python, R or other scripting languages
- Experience communicating across all levels of management, peers, and partners
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