Catalog Program Manager
DESCRIPTION
Have you ever wondered what it takes to make the Earth's largest product catalog of billions of items, available all over the world, all the time?
Catalog Services team at Amazon is looking for a highly motivated and talented candidate to support the improvement of our catalog creation processes and experience. The ideal candidate must demonstrate attention to detail, commitment to excellence, and great capacity of self-management. In addition, the candidate must demonstrate approach to continuously advocating for, and driving improvements on behalf of our customers.
Key job responsibilities
Provide support for catalog creation, listing products, shipment related issues etc.
Handle cases related to inbounding, product issues and customer complaints
Guide partners for completing onboarding formalities and train them on internal tools.
Co-ordinate with partners and internal teams for Catalog creation & product imaging.
Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience.
Document processes & regularly update existing SOPs.
Review & suggest SOP changes required if any to the team basis input from Business managers
Handle daily, weekly and monthly business reports
Work with key internal stakeholders to improve catalog quality at creation, while providing a self-serviced and user-friendly experience to our partners
BASIC QUALIFICATIONS
- Bachelor degree
- Experience in process creation and improvement
- Experience with Excel: ability to process and analyze data on daily basis
PREFERRED QUALIFICATIONS
- Experience back office operations, escalation management and troubleshooting environments
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.