Sales Operations PM, Amazon
DESCRIPTION
We are looking for a Sales Operations Manager to support our Account Management teams to thrive at Amazon BR. This person will play a key role on developing sales programs, account managers, goals setting, productivity metrics, and organizational structure.
The sales operations role is critical for the success of the LATAM R&D team. There are four main pillars of LATAM Sales Operations role owns: 1) Data Analytics, Reporting and KPI Tracking, enabling a centralized perspective to drive analytics and insights, 2) Identify and report productivity opportunities and results, 3) Learning and Development, dedicated to build a strong career path for AMs, and 4) AM tools and feature parity, to support AMs to drive results more effectively and remove blockers. The team partners with Sales Leaders on from defining program-specific strategies to day-to-day execution: processes, activities, and strategies that support and optimize the sales organization's efficiency, effectiveness, and overall performance. It involves a combination of data analysis, technology utilization, process improvement, and collaboration to enhance the sales team's ability to sell, manage customer relationships, and achieve revenue goals.
Key job responsibilities
* Lead BR 3P Sales programs development and strategy
* Connect with Leads stakeholders from LATAM and IN teams to guarantee a smooth process
* Own productivity/iGMS metrics for ISS BR
* Identify and implement opportunities of improvement on AM productivity
* Own Reporting (DWPs, WBRs, MBRs), Quicksights and Scorecard across Sales Programs
* Own HC control and organizational initiatives
* Run offshoring initiatives
* Benchmarking with other countries, among others responsibilities
* Own Account Manager Experience (AMX) agenda, covering (i) AM Education, such as Trainings, Onboarding standardization through Embark and bootcamp, materials standardization; (ii) Development of Tools for AMs, as well as influencing other teams to develop features needed (e.g.: AMC), (iii) Run Voice of Account Manager (VoAM) initiative for BR, and (iv) Account Manager Journey
BASIC QUALIFICATIONS
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Bachelor's degree
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.