Program Manager – Events, Deals and Events
DESCRIPTION
Middle East and North Africa (UAE, Saudi Arabia and Egypt) is one of the key emerging marketplaces for Amazon. We run highly successful Event programs (High Velocity Events), offering customers and sellers compelling value propositions via large tent-pole Sale events (Ramdan + Eid, Prime Day, 11/11 and White Friday) across all 3 countries. These events are essential building blocks to deliver our annual customer acquisition and engagement goals and enable MENA region to reach scale.
We are looking for a strong Program Manager with the vision, and operational capability to build and deliver high fidelity events. This role will excite you if you are looking to transform the way Middle East & North Africa (MENA) buys and sells and eventually change millions of lives. As part of this team you will be encouraged to build great customer experiences and will be given the autonomy to push boundaries.
This role will require you to work closely with key stakeholders to plan and execute these events. This role is inherently high-visibility and cross-functional, requiring synergy and influence with many consumer business units across Amazon. A successful candidate will be highly organized, analytical, excel at managing and influencing broad stakeholder groups, able to work extremely effectively in a complex organization, and adept at synthesizing a variety of inputs into a successful event. This will require excellent written and oral communication skills, data-driven analyses and insights, excellent business judgment, strong interpersonal skills, deep curiosity about how things work, and a passion for customers. S/he must enjoy context-switching and operating at all levels of the organization to deliver results. A successful candidate will be a thought leader who inspires other teams by example to invent and execute on behalf of Amazon’s customers.
Key job responsibilities
1. This role involves executing high-quality events while driving process improvements and efficiency gains across operational teams. The focus is on inventing and simplifying processes to reduce effort and enhance performance.
2. The Program Manager follows the "Plan – Execute – Manage – Monitor" framework:
Plan: Conceptualize and align on event constructs, set goals with key stakeholders (e.g., category, marketing, finance, operations), and finalize the event playbook.
Execute: Ensure teams adhere to the playbook, manage deviations, track milestones, and co-own automation of daily event reports and dashboards.
Manage: Resolve issues, address conflicts, and support experimentation plans.
Monitor: Lead event related meeting, address action items from standups, and escalate red flags or deviations in event metrics.
3. The role requires extensive collaboration with cross-functional teams, including Senior Leadership, Marketing, Category, Deals, Finance, Operations, Customer Service, Prime, Tech, and Program teams. This ensures alignment, timely milestone closures, and the successful delivery of events.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- MBA
PREFERRED QUALIFICATIONS
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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