Program Manager, GSF
DESCRIPTION
SME for GSF team is responsible for tech rollout for GSF business. They work with TPM, PMs, Operations, Supply Chain and Business teams to land tech programs successively. All products, tools across platforms used for operations and planning across spokes, hubs and last mile come under purview. SME traces ownership across stages of 1. Ideation (OP) and budgeting 2. Design, 3.Development, 4. Testing 5. Deployment, 6. Adoption, and 7. Post deployment support for tech/product roll out 8. RoI attainment.
Key job responsibilities
1. Define yearly intake basis GSF requirement across all miles basis OP exit performance and 3YP forecast.
2. Work with tech teams for new product design and tech enhancement for operations as customers
3. Creating roadmap of Product development and milestones for pilot and phase roll out.
4. Specific configuration and tool set up, UAT.
5. Change management
6. Operations and ACES on boarding and readiness.
7. Defining and achieving success metrics.
8. Tech contingencies with global/glocal/local teams, exceptional handling, RCA/CoE
9. Documentation and archiving.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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