Business Analyst
DESCRIPTION
Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of e-commerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and emerging fraud threats?
Our mission in Buyer Risk Prevention is to make Amazon the safest place to transact online. Buyer Risk Prevention safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, Buyer Risk Prevention designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.
As a Business Analyst in Buyer Risk Prevention, you will be responsible for analyzing terabytes of data to identify specific instances of risk, broader risk trends and points of customer friction, developing scalable solutions for prevention. You will need to collaborate effectively with business and product leaders within BRP and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.
You should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.
Responsibilities:
- Understand the various operations across Payment Risk
- Design and develop highly available dashboards and metrics using SQL and Excel/Tableau
- Perform business analysis and data queries using scripting languages like R, Python etc
- Understand the requirements of stakeholders and map them with the data sources/data warehouse
- Own the delivery and backup of periodic metrics, dashboards to the leadership team
- Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies
- Execute high priority (i.e. cross functional, high impact) projects to create robust, scalable analytics solutions and frameworks with the help of Analytics/BIE managers
- Perform business analysis and data queries using appropriate tools
- Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area
- Execute analytical projects and understanding of analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.)
- Draw inferences and insights from the data using EDA and data manipulations using advanced SQL for business reviews
Key job responsibilities
• Understand the various operations across Payment Risk
• Design and develop highly available dashboards and metrics using SQL and Excel/Tableau/QuickSight
• Understand the requirements of stakeholders and map them with the data sources/data warehouse
• Own the delivery and backup of periodic metrics, dashboards to the leadership team
• Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies
• Execute high priority (i.e. cross functional, high impact) projects to improve operations performance with the help of Analytics managers
• Perform business analysis and data queries using appropriate tools
• Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area
• Execute analytical projects and understanding of analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.)
BASIC QUALIFICATIONS
- Bachelor's degree in business, engineering, statistics, computer science, mathematics or related field
- 1+ years of tax, finance or a related analytical field experience
- Experience creating complex SQL queries joining multiple datasets, ETL DW concepts
- Experience defining requirements and using data and metrics to draw business insights
- Experience demonstrating problem solving and root cause analysis
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
- Experience in a BI role with a technology company or financial institution
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Experience using databases with a large-scale data set
- 1+ year of experience working in Analytics / Business Intelligence environment with prior experience of design and execution of analytical projects
PREFERRED QUALIFICATIONS
- Experience in Amazon Redshift and other AWS technologies
- Experience scripting for automation (e.g., Python, Perl, Ruby)
- Experience using Python or R for data analysis or statistical tools such as SAS
- Experience in e-commerce / on-line companies in fraud / risk control functions
- Analytical mindset and ability to see the big picture and influence others
- Detail-oriented and must have an aptitude for solving unstructured problems. The role will require the ability to extract data from various sources and to design/construct/execute complex analyses to finally come up with data/reports that help solve the business problem
- Good oral, written and presentation skills combined with the ability to be part of group discussions and explaining complex solutions
- Ability to apply analytical, computer, statistical and quantitative problem solving skills is required
- Ability to work effectively in a multi-task, high volume environment
- Ability to be adaptable and flexible in responding to deadlines and workflow fluctuations
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,200/year in our lowest geographic market up to $107,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.