Subject Matter Expert, SMPO
DESCRIPTION
About Amazon.com:
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About Team
The RBS group in Chennai is an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience
You will be responsible for an Operations team for Private Brands, supporting multiple categories that works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good. Duties may include, following SOP, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy/ quality of content creation/ population done by others, ensuring records are maintained accurately, mentor and train new team members.
Core Responsibilities:
· Ability to think, analyze quantitatively, problem-solving oriented.
· Ability to influence high impact stakeholders through effective communication.
· Ability to effectively manage time, prioritize multiple tasks to ensure in-time delivery.
· Ability to work with large data sets.
· Good on interpersonal and communication skills with the ability to work in a diverse cross functional environment.
· Responsible for meeting operational and business goals through leading a team.
· Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies
· Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect vendor/catalog management workflows
· Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
· Ensure high quality standards for interviewing and hiring employees at all levels of the organization
Key Performance Areas:
· Metrics Management through regular reviews and delivering specific metric goals against targets
· Mentor and guide Associates and Sr. Associates to manage quality, improve process efficiency, conceptualize, design and deliver trainings to the team
· Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations.
Key job responsibilities
· Metrics Management through regular reviews and delivering specific metric goals against targets
· Mentor and guide Associates and Sr. Associates to manage quality, improve process efficiency, conceptualize, design and deliver trainings to the team
· Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
About the team
The RBS group in Shenzhen is an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
BASIC QUALIFICATIONS
- 1+ years of program or project management experience
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
- Experience using data to influence business decisions
- Speak, write, and read fluently in English
- 2+ years of interacting with customers/stake holders experience
PREFERRED QUALIFICATIONS
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.