CXQO Associate
DESCRIPTION
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
How often have you had an opportunity to be an early member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry?
Amazon Go is a new kind of store with no lines and no checkout, you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go.
CXQO Machine Learning Data Operations associates support the backend non-technical operation of Amazon Go Stores.
Key job responsibilities
• Perform data collection tasks related to an Amazon device, application, or service.
• Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
• Participate in process improvement to increase the quality, efficiency, and accuracy of your teams’ processes.
• Partner with your team manager when your work is delayed or blocked due to technical issues.
• Report issues with tools and software to the development team when necessary.
• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- Bachelor's degree
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 0 to 2 years of experience in a contact center or equivalent
- Comfortable working in an ambiguous and fast paced environment.
- This role requires the individual to work from Hyderabad office.
- Must have PAN # and E-Aadhaar
- High attention to detail.
PREFERRED QUALIFICATIONS
- Proven record of delivery of performance metrics in an Operations environment
- Practical knowledge of data processing needs and trade-offs
- Experience with root cause analysis
- Experience driving process improvement initiatives and/or Lean/6 Sigma training
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.