Senior Account Manager, ACCS
DESCRIPTION
Overview
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Amazon Currency Converter for Sellers (ACCS) is a service that allows Amazon sellers to receive the proceeds of their earnings into their local bank account if that account is located in a different country from the marketplace on which they are selling. ACCS is part of Amazon Payments Products, a fast-growing business with new product launches and market-leading features which improve customers' shopping experience on Amazon.
The ACCS Account Manager will be responsible for large merchants' expectations management, relationship building and insights generating in purpose of product optimizing. The ideal candidate will possess account management or sales background that enables them to effectively handle seller issues, maintain relationships, and deliver seller educations, at the same time candidate should proactively deep dive the needs of the merchants and know what their user experience and business needs are, also keep close eye to the market to understand the latest trend of payment and new product.
Key job responsibilities
· Demonstrates effective, clear and professional written and oral communication.
· Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
· Builds Platform and business knowledge to better serve sellers.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
· Evangelize, deliver information on programs, products via phone, email etc.
· Maintains acceptable performance metrics such as quality, productivity and first contact resolution.
· Liaise with other departments such as Customer Service, Merchant Investigations, or Global teams as required to resolve Seller’s issues and questions.
BASIC QUALIFICATIONS
- 5+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- Experience analyzing data and best practices to assess performance drivers
- Bachelor's degree
- Excellent organizational, relationship-building, and communication (written and verbal) skills
PREFERRED QUALIFICATIONS
- Bachelor's degree in accounting, finance, business or related field
- Programmatic strategy and implementation experience
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