Claims Analyst, Amazon Freight Delivery to Cash Ops
DESCRIPTION
Do you love working in a dynamic, collaborative environment where you work closely with customers, Sales, Operations and Legal? Do you want to impact the customer experience for a fast-growing business? Do you like doing investigative work? You can get all this and more as a Claims Analyst in the Freight Claims space for Amazon Freight. With our Amazon Freight business growing fast, our operating models and supportive technology are revolutionizing the way the world envisions shipping. We are looking for a talented L4H to join the team.
An ideal candidate has a passion for claims and background in transportation or claims. The candidate must have the ability to research shipments and find where and why the claim occurred. This job will require clear and concise communication skills. This position requires a high level of attention to detail and confidentiality.
If you have a passion for helping our customers, accuracy, learning, conducting investigations, solving problems, and want to help change the future of shipping experience for our customers, we would love to hear from you.
Location: Nashville
Key job responsibilities
- Gather information for a shipment involved in a claim
- Search internal tools such as Freight Management Console (FMC), Shipper Management Console (SMC), Paragon, etc. to gather information on the claim
• Submit all information to the claims third party administrator
• Answer emails from internal and external customers
• Enter claims data into reports
• Daily review of Open Claims Report and action all pending items
• Complete Claims Frontloading Forms on all new claims
• Excellent communication, both verbal and written
• Work with team on exceeding KPIs
• Other tasks as assigned for special projects
A day in the life
• Review all new claims and determine items needed
• Investigate the movement of the shipments involved in a claim
• Review claim findings with leaders
• Communicate findings to the claims third party administrator
• Review reports and ensure accurate data
• Respond to request for information from stakeholders
About the team
This a new role for an established claims team. The team investigates claims for cargo and property damage for Amazon Freight External (AFE). The role is well defined with little ambiguity. We are a fast-growing organization within Amazon.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience managing large data sets and utilizing to drive performance and process improvements
- Strong investigative/deep dive skills
PREFERRED QUALIFICATIONS
- 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience
- Bachelor's degree
- Experience with SQL
- 1+ years Claims/Insurance experience
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