Programme Manager, Amazon Customs and Trade
DESCRIPTION
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Customs and Trade (ACT) Cross Border team is responsible for providing FBA Sellers a one stop shop for international transportation service, providing end to end supply chain solutions for our Customers. Amazon Global Logistics is seeking a Customer centric leader, who wants to be part of this journey, and responsible for daily compliance activities. The individual will be responsible for helping develop the operations and execution infrastructure for the compliance team. This person will work closely with various internal teams to establish processes and back office functions. The individual will then be responsible for resource planning, goal setting and managing key success criteria. This person will be responsible to manage performance, develop, train and skill resources, while managing continuous improvement initiatives to reduce Customer escalations. We invite you to be part of the team that defines how Amazon changes the world of international logistics, one shipment at a time.
Key job responsibilities
This role within Amazon Customs and Trade (ACT)’s Customs Brokerage organization works cross functionally to mitigate regulatory risk for ACT and our customers. This role is responsible to address and mitigate operational risk on behalf of customers, selling partners, sales, legal partners and the operations teams across China, Europe and United Kingdom.
The functions of this role include but are not limited to:
Mitigation and prevention of penalties; processing and assessing risk from regulatory contact agencies in EU and UK; and applying knowledge to address customs exceptions on a day to day basis as the lead subject matter expert within the assigned scope. Risk Manager II will have no team and function as an individual contributor (IC). This role will manage risk by informing stakeholders of operational compliance concerns, conducting process audits, deep diving exceptions, and will be considered single-threaded owner of resolving these issues through partner teams. Risk Manger II owns a difficult risk area, managing cross-functionally against goals, while driving
team(s)/partners to meet goals.
This role will influence broader team policies and deep dive processes to spot and reduce risk. This role will work with Operations, Compliance, and Learning & Development to revise processes and desk guides as needed. This role will write business documents and show backbone when larger systemic process changes are needed.
BASIC QUALIFICATIONS
- Knowledge of Microsoft Office products and applications at an advanced level
- Experience in compliance, audit or risk management
- Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent
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