Senior Finance Analyst, AWS Account Receivable
DESCRIPTION
Amazon Finance Operations is looking for an Accounts Receivables Analyst to support our continued EU expansion within cloud infrastructure services (AWS).
A successful candidate will be responsible upload of AWS invoices into customer's invoice processing portals and resolution of issues related to this process stemming from billing issues and account reconciliations.
The role is pivotal in driving monthly collection targets in cooperation with our local sales and finance management.
The successful individual is expected to be self-motivated, detail oriented, a quick learner, have strong ownership and earn trust with our customers and internal stakeholders to facilitate timely invoice processing and payment.
Key job responsibilities
- Work internally and externally to ensure timely submission of AWS invoices into customer portal
- Research, analyze and resolve the Customer’s inquiries
- Reconcile, manage and resolve any portal-related blockers
- Earn customers’ and peers’ trust and build long-lasting relationship.
- Analyze, recommend and implement process improvements.
- Lead/contribute in cross functional and process improvement projects.
- Follow (and create/update + implement) standard operating procedures and process workflows.
- Collaborate with the Global Finance Operations team, stakeholders and internal business partners
- Timely report via weekly metrics and provide status updates on your work and projects
- Continually look at ways to improve the customer experience
BASIC QUALIFICATIONS
- Fluent English
- Previous Account Receivables, Account Payable, Customer Care, or other customer facing work experience
- Extensive knowledge of Finance and Accounting
- Direct and concise communication skills
- Strong record of managing customers’ disputes
- High level of punctuality and attention detail.
- Ability to stay focused while performing repetitive tasks for extended period
- Ability to take initiative, meet tight deadlines and prioritize workload
- Proficient in Excel
PREFERRED QUALIFICATIONS
- Degree in Finance, Accounting, Business Studies or other directly related areas
- SQL and Business Intelligence tools
- Continuous Improvement qualification
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