Program Manager, Commute , GREF Workplace Design & Construction (WD&C)
DESCRIPTION
Amazon’s Global Real Estate and Facilities (GREF) team is looking for a creative, innovative, results-orientated Program Manager based in Seattle, WA or Arlington, VA. The role will envision, build and deliver a Global Commute program that offers a daily, flexible and dynamic suite of options that provide frictionless, convenient and reliable access to the workplace for Amazonians, whilst aligning to The Climate Pledge, Amazon’s commitment to reach net-zero carbon by 2040.
GREF’s Commute program sets a vision where Amazon commute journeys are made by active, sustainable and shared transport, when possible. Reaching this goal will require policy change, frictionless alternatives, investment and wide-scale change management to shift behaviors to more sustainable commute methods. The global program establishes decision frameworks, playbooks, measurement pathways and tools to deliver a globally consistent customer experience.
The optimal candidate is an experienced, vibrant, and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.
This role requires global travel approximately 5-10% of the time.
A Day in the Life
You collaborate with internal and external stakeholders including Regional Commute Program Leads, Commuter Benefits, Sustainability teams, Portfolio Strategy, Public Policy and Global Design to guide Regional Portfolio Management (RPM) teams through city-specific strategy and service development process. You use operational and customer insights plus industry benchmarks to develop future Commute program strategy. You operate as a true partner fostering highly integrated relationships. You operate at both a strategic and tactical level, simultaneously delivering multiple projects or initiatives and managing through ambiguity. You have a proven track-record, expertise, and passion for sustainable transportation.
Key job responsibilities
•Lead strategic development of the Global Commute program including but not limited to: (1) identify and oversee program deliverables; (2) align program to GREF’s 3YR plan; (3) deliver an annual roadmap and set strategic SMART goals; and (4) conceive and implement a technology roadmap.
•Work cross functionally with global and regional peers to develop innovative program strategy which supports GREF’s targeted decarbonization glidepath to 2040.
•Ensure a consistent experience for our employees, whilst respecting local and cultural nuance. Ensure organizational alignment in the design and execution of initiatives.
•Identify, implement and report on continuous improvement program initiatives, leveraging customer insights to drive change. Prioritize deliverables that impact customers, identifying what requires creation, re-engineering or amendment.
•Develop and build globally applicable program performance metrics, Key Performance Indicators (KPI) and SLAs that are constantly evolving in line with expected measures of success.
•Partner with stakeholders to deploy future program pilots that allow for swift and frugal program changes in response to customer needs.
•Drive consistency and quality through scalable and detailed guidelines and playbooks.
•Routinely connect to external industry, professional bodies and communities, assessing new industry standards, best practices, current/future technology and innovations are adopted into the program.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's Degree in a field related to transportation, strategic commute planning or equivalent work experience
PREFERRED QUALIFICATIONS
- Proven decision making and problem-solving capabilities with strong follow up skills and attention to detail
- Excellent oral and written communication skills with exceptional ability to translate ideas and thoughts into written documents
- Demonstrated exceptional project management, organization and planning skills applied in a fast paced, multi-tasking environment
- Ability to influence without authority and collaborate across all levels in the company
- Ability to deal with issues and subject matter in ways that require considerable sensitivity, discretion, and high judgment
- Team player, comfortable working with ambiguity and willing to take on incremental responsibilities
- Able to build constructive and effective relationships and use them to maneuver through complex situations•Can present ideas and directions that lead others to action, demonstrates strong listening, written and oral communication skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.