Sr. SLP Manager, IN SLP
DESCRIPTION
The primary objective of the Sr. Security & Loss Prevention Manager is to ensure the protection of people & assets of amazon sites in accordance with GSO guidelines and Policies. The role is a key member of the Amazon INSLP team and reports to Regional Loss Prevention Manager (RLPM). The role is cross-functional requiring deep collaboration and influencing ability with stakeholders from business and corporate functions. He/she assist RLPM in day to day activities such as investigations, risk assessments, data analysis, implementation of security policies, drive compliance amongst stakeholders and vendors. Contribute to reduce business losses on security incidents and related claims by identifying and understanding vulnerabilities, MO’s, and implementation of the appropriate means and measures to protect transported assets in operational environment. Direct involvement in complex investigations at a high level. If required also act as the lead interface for wholesalers and third-party providers. Implement strategies and programs which prevent theft, diversion and losses from the supply chain in partnership with internal and external stakeholders.
Key job responsibilities
• Perform risk assessment of site & operation model and frame mitigation measures.
• Manage physical security of sites through guarding service.
• Monitor optimum functioning of electronic surveillance devices in accordance with Global Security Operation policies.
• Effectively manage security services vendor for SLA adherence and conduct training for guarding force on SLP processes. Drive excellence through existing third party vendors as per SLA.
• Ability to work on various tools & perform trend analysis using data mining, monitoring and analytical skills to detect patterns indicating theft, fraud or abuse.
• Ability to conduct detailed investigation within the policy framework, identify root cause & document management action plan for process formulation/ compliance/ improvement
• Evaluate SLP process performance, internal policies and recommend mitigation/ optimization areas.
• Build effective working relationship within team & manage stakeholders to drive closure of optimization trackers and management action plan.
• Ability to respond & implement crisis management plan to support business continuity
• Implement key liaison contacts in industry, law enforcement, government and regulatory agencies to maintain awareness of and provide tactical response to upcoming legislation, industry trends, external risks and new technologies related to operations.
• Coach, mentor and develop new team members.
• Report incidents to GSOC as per agreed escalation matrix. Incidents are communicated and forwarded to proper Amazon’s senior management.
• Possess the ability to deliver under pressure and strenuous situations.
• Escalate issues as appropriate and also address the escalations from the team resolve as per the agreed matrix.
• Possess complete understanding of surveillance, access control systems, etc.
BASIC QUALIFICATIONS
• Bachelor’s Degree or 10+ equivalent professional or military experience
• 2+ years of people management experience
• 5+ years of experience in supply chain security, including management of third-party logistics providers, law enforcement, loss prevention, risk management or similar field
• 3+ years of experience with fraud identification and detection, investigation and analysis for root causing and providing suitable preventive mechanisms.
• Knowledge of latest technology, security equipment and e-security to manage losses proactively
• 1+ years of experience with MS Office Professional Suite, including Excel
PREFERRED QUALIFICATIONS
• Experience in logistics, retail, supply chain and transportation security preferably also express and last mile experience.
• Familiarity with Lean Six Sigma concepts desired and certification
• Professional credentials in Loss Prevention, such as, CPP, PSP, Wicklander and Zulawski certification
• Experience with warehouse or distribution center services
• Awareness and implementation of best practices related to the utilization of physical security systems, investigation techniques, effective oversight of contract security officers, and distribution center loss mitigation techniques
• Strong familiarity with data bases (querying and analyzing) such as SQL, MYSQL, Access, Exception Based Reporting, etc.
• Results oriented leader with strong influencing skills
• Comfortable working in a fast-paced ambiguous environment
• Ability to prioritize and manage multiple responsibilities
• Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver.
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