US Payroll Manager, US Payroll, Cx
DESCRIPTION
Amazon.com employs more than ~1,400K staff worldwide. As the company continues to grow, we are looking for a Payroll Manager with significant payroll experience in U.S. payroll. The role will work as a Payroll Operations Manager with various internal and external teams, payroll vendor, system/process set up's and work closely with payroll operations team in India. The role is a part of the global Payroll Financial Operations team, based out of Manila. This position will drive the innovation needed to deliver a world class payroll service that meets the needs of our people and our diverse range of stakeholders.
This position will be responsible for all aspects of country wide Payroll Operations including managing group workload, establishing priorities, and ensuring adherence to existing policies and procedures. This position will also act as an escalation point in resolving outstanding issues with internal and external business partners.
Key job responsibilities
- Manage all aspects of payroll and support internal / external stakeholders on projects that involve / impact the pay for employees or the accounting process.
- Manage the integrity of the payroll system and process.
- Perform deep dive analysis to establish opportunities for improvement to streamline and continue to improve our payroll processes.
- Understand and anticipate the downstream impacts resulting from process, policy, system or legislation changes.
- Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures based on KAIZEN and LEAN methodologies.
- Provide clear communication to partners and employees when researching and resolving inquiries.
- Track, measure and report on the Service Level Agreement (SLA) metrics.
- Demonstrate a high degree of discretion and confidentiality.
- Support scheduled and adhoc payroll tasks such as reporting, reconciliations, tax filings during the start or end of year, and maintaining annual employee earning records.
BASIC QUALIFICATIONS
• Bachelors in Finance/Accounting/Business or equivalent
• Must have 5+ years of relevant experience and minimum 3+ years of people/ team management experience in Finance operations
• Worked in Customer focused teams (both Internal / External).
• Interpersonal skills - including written and oral communication skills.
• Experienced handling at least 8 direct reports.
• Have worked on improvement projects or transitions.
• Strong analytical skills with high level of problem solvings skills and attention to details.
• Collaborative mindset and work well with cross-functional teams
• Strong ethical foundation and commitment to accuracy and compliance
• Advanced MS Excel knowledge (pivot tables, vlookup and other formulas).
• Good verbal and written communication skills.
• Flexible to work in any schedules including weekends, graveyard shift, holidays, etc.
• Capable of reporting to the office or working on-site.
PREFERRED QUALIFICATIONS
• Global/Payroll experience
• Six Sigma/FPC Certification
• Experience of using Payroll Applications