Program Mgr., DG EU
DESCRIPTION
At Amazon, we're working to be the most customer-centric company on earth and to grow in a safe environment for both our associates and our customers.
We are looking for an EU Program Manager to join our Dangerous Goods team.
This position is located in our EU Headquarters in Luxembourg.
The Dangerous Goods Program Manager will ensure Dangerous Goods meet applicable European regulatory requirements, strategize with internal stakeholders to support business expansion, develop best-in-class standard operational processes, improve them and provide support to stakeholders during the implementation phase. The candidate will maintain and continually seek opportunities to improve existing processes via benchmark and best practices while interacting with a broad group of stakeholders and functions.
The candidate needs to be able to work in an ambiguous environment, while managing projects and diving deep into operations. The role also requires an aptitude to adapt to scope changes, propose solutions, be able to drive processes across Amazon’s expanding network and linking into global initiatives.
The successful candidate will closely work with Amazon Technology, Transportation, Legal, Retail, Amazon Shipping, Fulfilled by Amazon and our Fulfillment Center teams.
Job Responsibilities include:
- Define standard operational processes applicable to EU Dangerous Goods, implement / support the implementation, maintain and align these operational processes across EU;
- Continuous improvement: identify, analyze, develop, deploy and actively seek cross-functional coordination opportunities to improve processes, safety and customer experience;
- Clear, precise, and regular communication with all stakeholders including ongoing project/program status reports as well as capturing requirements from various stakeholders;
- Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program;
- Become a subject matter expert in Dangerous Goods and advisor for stakeholders
Key job responsibilities
- Define standard operational processes applicable to EU Dangerous Goods, implement / support the implementation, maintain and align these operational processes across EU;
- Continuous improvement: identify, analyze, develop, deploy and actively seek cross-functional coordination opportunities to improve processes, safety and customer experience;
- Clear, precise, and regular communication with all stakeholders including ongoing project/program status reports as well as capturing requirements from various stakeholders;
- Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program;
- Become a subject matter expert in Dangerous Goods and advisor for stakeholders
BASIC QUALIFICATIONS
- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
- Experience handling confidential information
- Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
- Professional auditing qualification, or similar risk or compliance credentials
- Experience with SQL and Excel
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
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