Program Manager, Growth, JP Retail Entertainment Media
DESCRIPTION
Amazon Japan is looking for a highly experienced and strategic Program Manager to grow Entertainment Media on Amazon.co.jp. JP Entertainment Media consists of six business units - Videogame, Digital Videogame, Software, Digital Software, Music and DVD. As you are well aware, all these industries have been undergoing a profound digital transformation. With a vast number of customers embracing this digital shift, Amazon must provide the best shopping experience for them across Physical and Digital formats.
Amazon Japanでは、エンターテインメントメディア事業の成長に貢献して頂けるプログラムマネジャーを募集しています。 エンターテインメントメディア事業本部は、音楽、映像、ゲーム（デジタル含む）、ソフトウェア（デジタル含む）の複数の事業部門で構成されています。ご存知のようにこれらの業界は大きなデジタルシフトを遂げています。お客様がこの変化を受け入れる中、Amazonはフィジカル / デジタルのフォーマットを問わず、お客様に最高のショッピング体験を提供する必要があり、このポジションは、その購買体験の改善に貢献することが求められます。
Key job responsibilities
Your primary responsibility in this role is to accelerate growth in these businesses by improving the customer experience. This position has the discretion to find opportunities using data-driven approaches, propose strategies and actions for growth, and execute them with stakeholders on behalf of our customers.
この職務においてあなたは、顧客の購買体験を向上させ、結果としてこれら事業の成長を加速させることが求められます。このポジションには、データに基づいて事業における成長機会に対して、戦略とアクションを立案及びシニアリーダーに提案し、関係者と連携してそのプランを実現する裁量を有します。
A day in the life
To achieve the improvements, you will start by analyzing various data and feedback from customers as well as vendors, setting action plans and right goals, deliver the plans by collaborating with diverse stakeholders from domestic to global. You will also oversee daily operations for digital businesses and drive operational efficiency by implementing long-term solutions.
顧客体験の改善を実現するためには、様々なデータを分析したり、お客様やお取引業者様からのフィードバックを基に、改善の具体的な内容に加えてそれを実現するためのアクションプランと適切な目標を作り、国内外の様々な関係者と議論及び協力して計画を実行します。また、デジタルビジネスの日常業務を監督し、長期的なソリューションを導入することでオペレーション効率を高めます。
About the team
JP Entertainment Media (EM) Vision is to be the first and forever destination for customers who enjoy media contents regardless of it being physical or digital in nature. We provide the Best-In-Japan and Best-At-Amazon customer experience leveraging our selling partners, global stakeholders, and digital organization to improve the lives of our customers and enable selling partners to be successful. We leverage our global scale, lead with agility, and drive continuous innovation through technology.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.