UX Researcher, Selling Partner Services
DESCRIPTION
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Within Amazon, the Selling Partner Services’s (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. We are the Core Selling Partner Experience (CSPE) team which defines, implements, and enforces quality standards for all Amazon-built experiences for all SPs worldwide.
We are looking for an individual with a strong research background and a passion for solving unique problems to help us drive world class research. Our ideal candidate is someone who is customer-obsessed and detail oriented, and loves solving complex problems. You enjoy building things from scratch, are comfortable with change and ambiguity, and relish the chance to solve hard problems in short order. You recognize that the true measure of success of your work is based on the business impact your findings have over time.
As a UX Researcher, you will serve as a key strategic partner to product and design teams, helping to drive user-centered design and decision-making across the organization. You will leverage advanced research methodologies to deeply understand user behaviors, needs, and pain points, and translate those insights into actionable recommendations to improve the user experience. You will mentor more junior researchers, advocate for customer voices, and help shape the strategic direction of the product we are building.
Key job responsibilities
In this role, you will be responsible for the following:
* Design and execute a variety of qualitative and quantitative research studies (e.g. user interviews, usability testing, contextual inquiries, surveys, etc.) to uncover user insights
* Analyze research data to uncover high-impact insights, identify trends and patterns, and synthesize findings into compelling narratives and actionable recommendations
* Partner closely with product, design, and engineering teams to align on research goals, inform key decisions, and ensure a customer-centric approach
* Stay up-to-date on industry trends and emerging research methods, and bring innovative approaches to the organization
* Communicate research findings and implications to stakeholders in a clear and compelling way, tailoring the message to the audience
* Stay informed on industry trends and emerging research methods, and implement innovative approaches as appropriate
* Contribute to the strategic planning of the UX research roadmap and help evolve research practices to meet changing business and user needs
* Build and manage relationships with internal stakeholders and external agency partners.
BASIC QUALIFICATIONS
* 3+ years of experience conducting user research in a product-focused environment
* Expertise in a range of user research methodologies and the ability to select the right methods for the research objectives
* Demonstrated track record of translating research insights into impactful product and design decisions
* Strong analytical and problem-solving skills, with the ability to uncover meaningful insights from complex data
* Excellent communication and stakeholder management skills, with the ability to present research findings clearly and compellingly
* Passion for staying up-to-date on the latest UX research trends and best practices
PREFERRED QUALIFICATIONS
* Advanced degree (MS/PhD) in Human-Computer Interaction, Psychology, Anthropology, or a related field
* Experience with a variety of user research tools (e.g. remote testing platforms, diary studies, analytics tools, survey tools, etc.)
* Strong written and storytelling skills to effectively communicate research findings
* A portfolio that demonstrates past work experience and deliverables (e.g., how your research informed decision-making, ideally in the digital products and services industry)
* Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work
* Background in B2B research
* Research in Non-US markets
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,900/year in our lowest geographic market up to $158,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.