Training Program Manager, Prime Video
DESCRIPTION
Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?
Prime Video Learning & Development team is seeking a talented Training Program Manager. This individual will focus on training coordination, management, facilitation, and content creation for the Content Publishing Operations team. They will play a critical role in ensuring consistent, effective knowledge transfer and operational excellence across the global teams.
The main customer of this role will be the Prime Video Content Publishing Operations team. It is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video is device agnostic, defect free and results in a high engagement experience for Customers. We collaborate with stakeholders across Prime Video to define, refine and uphold Prime Video’s Customer experience, Quality bar and metrics. The Content Publishing Operations Team plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.
Key job responsibilities
• Support defining, developing, and managing a global program and supporting curricula
• Collaborate effectively with the internal leaders, subject matter experts (SMEs), and others to develop learning solutions across multiple organizations
• Work independently to manage multiple projects and programs concurrently
• Design and develop training materials and programs, applying adult learning principles and systematic instructional design to create learning curricula that best fits the needs of the audience and content
• Leverage rapid, agile development techniques and create content for a rapidly changing environment
• Design and develop exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies
• Use learning and business metrics to perform needs analyses and evaluate program results to continuously improve learning effectiveness
• Manage curricula and provide activity reporting to a global audience to measure adoption and training acquisition
• Drive awareness and adoption of new or updated training programs and materials
• Facilitate training sessions for employees
• Serve as the key point of contact for training initiatives in the region
• Manage, develop, and maintain a centralized knowledge hub, which includes employee-facing operational processes and launch readiness SOPs
• Maintain version control and accessibility of all training and operational materials
• Define customer and employee use cases and processes for new or changing products and business launches
• Collaborate with cross-functional teams to ensure employees are prepared for product and process changes
• Provide regular updates on trainee and trainer performance metrics
• Take a data-driven approach to identifying and addressing performance issues
• Drive ongoing optimization of training and operational content
• Create, manage, and send updates to internal teams, including launch announcements, network-wide reminders, and training content
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
- 5+ years of experience in learning & development field
- 3+ years of experience facilitating training
- 3+ years of experience creating training content
- 3+ years of experience conducting training needs assessments
- 3+ years of experience assessing curriculum effectiveness to develop solutions that positively impact learner performance
- Fluency in English (both spoken and written)
- A few work samples demonstrating your experience and skill will be required as part of the hiring process
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Expertise using eLearning development tools such as Articulate Rise/Storyline and Camtasia