HR Manager, PXT - People eXperience and Technology
DESCRIPTION
Amazon’s mission to be Earth’s most customer-centric company would be impossible without our talented people. Their hard work and creative thinking ensure we deliver great customer experiences.
As we strive to be Earth's best employer, our global HR teams, known internally as People eXperience and Technology (PXT), grow the business through people by creating an inclusive culture focused on safety, engagement, technology and innovation.
Broaden your HR knowledge to elevate your performance and unleash your potential as you take your HR career in exciting new directions.
The HR Manager is part of the Fulfillment Center leadership team and collaborates with support teams (e.g. safety, finance, operations) to drive strategy, employee engagement and business results. You will own shaping and sustaining a positive team culture for all employees, including the HR team. You will have the autonomy to innovate and deploy HR strategies focused on employee engagement, diversity equity and inclusion, talent management, employee relations, organizational effectiveness and workforce planning taking necessary partners along the way. You will lead a team of HR employees at various stages of their careers to leverage data, policy, process, communication and experience to drive excellence throughout the employee lifecycle and meet and exceed people and operational goals. You will understand and teach your team the importance of accurate and timely HR metrics as well as their inputs and impacts.
To thrive, you will need a flexible skill set, including the ability to connect to the bigger picture while diving deep into the details, collaborating across many teams, levels, and situations.
Key job responsibilities
- Lead your team to mitigate risks, leverage company tools appropriately, make high-judgment decisions and elevate the employee experience every day. Ensure practices comply with company policies, procedures and laws or regulations.
- Partner with Business Leader(s) and jointly own the decisions for all people related matters. Create a culture of engagement where employees feel safe, valued, supported and respected. Leverage your HR knowledge and experience to make recommendations and decisions.
- Coach and develop all levels of the HR team and operations partners. Establish talent management and development mechanisms, and hold teams accountable to equitably selecting, retaining, developing, and optimizing the performance and engagement of their teams. Act quickly when performance is not meeting expectations and effectively prioritize performance conversations.
- Stay up-to-date on employee sentiment. Routinely review employee sentiment data using company tools, reporting and feedback mechanisms to understand trends, inform decisions, and address opportunities negatively impacting culture. Hold leaders and teams accountable to delivering a positive employee experience and implement action plans to drive engagement.
- Champion, lead and follow-up on organizational and operational change. Engage with your team often, manage stakeholder relationships, remove barriers that impede adoption of change, and model positive change management behaviors.
A day in the life
A typical day on our team involves managing multiple priorities simultaneously - oriented on results, with excellent organizational and interpersonal skills. You will balance technical, high -judgment HR work with actively engaging our teams on the production floor, coaching our leaders and creating Earth’s best place to work. You will coach and support leaders through stakeholder management, talent management, organizational health, organizational strategy, and team development strategies. You will own and create sustainable HR strategies, setting the vision, direction and establishing routines for the HR team through coaching and development, monitoring service levels, and holding teams accountable to meet and exceed key people, operational, financial, and team goals.
About the team
Amazon’s Fulfillment Centers (FCs) are fast-paced environments that utilize technology track and allow the delivery of millions of items (and smiles) to households daily.
The PXT team is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow, flourish and thrive. Our HR Leaders provide strategic and tactical leadership direction, executing our people initiatives, providing internal customer support, and driving HR functional excellence and process improvement in locations with large number of associates. Our team is flexible, thoughtful, socially responsible, and are always planning for the future.
BASIC QUALIFICATIONS
- Bachelor's degree.
- Experience as human resources generalist or a blend of HR and Operations.
- Prior experience leading, coaching, and mentoring direct reports and leading large HR teams with talented HR professionals.
- English and Portuguese Fluent. (C1+)
PREFERRED QUALIFICATIONS
- Master's Degree or MBA in HR Management.
- Experience supporting operational employee client groups with employee populations of 1.000+.
- Prior experience supporting large operational employee client groups (distribution, manufacturing, or call center environments).
- Experience in influencing and articulating with HR Shared Services and Center of Expertise.
- Resume that shows steady progression in HR Management for the last 10+ years.
- Demonstrated success in stretch assignments that are evidence of superior performance in previous roles.